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IT Status Alerts

All Closed Alerts

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5739 results found, displaying results 61 - 81.

Performance Issue: Outlook on the Web - issues for Safari after macOS 10.14 (Mojave) update

Start:
2019-12-05 11:01:00
Status:
Closed
Brief Description:
CIT has received reports that some Safari users, after updating to macOS 10.14 (Mojave), are experiencing issues logging in to Outlook on the Web.
Current Status:
The vendor has applied an update that resolves the reported issue.
more details

Performance Issue: Two-Step Login "Remember Me" Option Issue on macOS 10.14 (Mojave) devices

Start:
2019-11-14 12:24:00
Status:
Closed
Brief Description:
CIT has become aware that users are encountering an issue with Two-Step Login, affecting devices running MacOS 10.14 (Mojave) and using Safari as the default browser. The issue is preventing the “Remember Me for 24 Hours” checkbox from working as expected
Current Status:
The vendor, Duo, has released a fix for this issue. Those encountering further issues with Two-Step Login using Safari on devices running macOS 10.14 (Mojave) should contact the IT Service Desk at 255-5500 or itservicedesk@cornell.edu.
more details

Performance Issue: Users may intermittently be unable to access SharePoint Online sites

Start:
2019-12-03 14:54:00
Status:
Closed
Brief Description:
All users attempting to access SharePoint Online sites may be intermittently impacted. Microsoft is applying a fix that will allow sites performance to gradually improve. An update will be posted once we have a resolution.
Current Status:
The vendor has resolved the performance issue and will continue to monitor the service for future issues.
more details

Performance Issue: AppSMTP Email Services Unavailable – 12/5/2019

Start:
2019-12-05 11:20:00
Status:
Closed
Brief Description:
Email services provided by AppSMTP to scanners, devices, and applications were unavailable on 12/5/2019 between 11:20am and 12:30pm. During this time frame users may have experienced failures while attempting activities such as scanning to email.
Current Status:
The issue is now resolved.
more details

Scheduled Service Change: PeopleSoft Weekly Migration of Online and Batch Objects - 12/5/2019

Start:
2019-12-05 05:00:00
Status:
Closed
Brief Description:
PeopleSoft Weekly migration of online and batch objects will take place on 12/05/2019 between 5:00am - 7:00am.
more details

Scheduled Service Change: Emergency KFS Code Patch Sunday, December 1, 2019

Start:
2019-12-01 06:00:00
Status:
Closed
Brief Description:
KFS, Cynergy, Cynergy Applications, eShop and Legacy Travel will be unavailable Sunday, December 1, 2019, from 6am to 12pm noon for an emergency code patch release.
more details

Scheduled Service Change: PeopleSoft Weekly Migration of Online and Batch Objects - 11/27/2019

Start:
2019-11-27 05:00:00
Status:
Closed
Brief Description:
PeopleSoft weekly migration of online and batch objects will take place Wednesday, November 27, 2019, between 5:00am and 7:00am.
more details

Performance Issue: Alumni Email Forwarding and Password Reset

Start:
2019-11-14 15:32:00
Status:
Closed
Brief Description:
Emails are being sent to alumni about changing Cornell email forwarding in Google. If they've never signed into their Cornell G Suite account, they need to reset their NetID password first. Information is also available for forgotten password resets.
Current Status:
See how to reset a NetID password at https://it.cornell.edu/netids-security-and-policy/change-your-netid-password Alumni who have forgotten their NetID password can get more information at https://it.cornell.edu/netids/i-have-problem-my-netid-password-what-should-i-do
more details

Performance Issue: Installing Net-Print print queue on macOS Catalina will not work

Start:
2019-10-11 08:04:00
Status:
Closed
Brief Description:
The installer for setting up print queues for the first time with Net-Print is currently not compatible with the latest version of macOS, Catalina. Cornell is working on a resolution.
Current Status:
This issue has been resolved. Starting 8:00am, 11/26/2019, a new version of the Net-Print installer for macOS will be available that is compatible with macOS 10.15 (Catalina). When installing Net-Print, users should consult the installation documentation for the appropriate version of macOS, at https://it.cornell.edu/net-print/install-net-print-mac.
more details

Scheduled Service Change: KFS Standard Patching - 11/24/19

Start:
2019-11-24 06:00:00
Status:
Closed
Brief Description:
KFS, Cynergy, eShop, Cynergy Applications, and Travel reimbursement will be unavailable due to a patch release on Sunday, November 24, 2019, between 6:00am-12:00pm.
more details

Scheduled Service Change: PeopleSoft Server OS Patching, Windows and Linux - 11/24/2019

Start:
2019-11-24 00:00:00
Status:
Closed
Brief Description:
PeopleSoft Windows and Linux patching will be performed on servers used by the PeopleSoft Campus Solutions System and Attunity Data Warehouse (IBM ServiceNow ticket CS0965551) on Sunday, 11/24/19, from 12:00am - 8:00am.
more details

Scheduled Service Change: PeopleSoft Weekly Migration of Online and Batch Objects on 11/21/2019

Start:
2019-11-21 05:00:00
Status:
Closed
Brief Description:
On Thursday, November 21, 2019, from approximately 5:00am to 7:00am, the PeopleSoft application will be unavailable due to migration of online and batch objects to PeopleSoft Production.
more details

Scheduled Service Change: Net-Print PaperCut Planned Outage for Monthly OS Updates on 11/19/2019

Start:
2019-11-19 05:00:00
Status:
Closed
Brief Description:
On Tuesday, November 19, 2019, between 5:00am and 7:00am, Net-Print will be unavailable to users for up to two hours due to scheduled monthly updates.
more details

Performance Issue: Issues starting/joining meetings and visiting the Zoom website in China

Start:
2019-09-08 21:22:00
Status:
Closed
Brief Description:
Zoom has reported that users in China are reporting being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars.
Current Status:
Zoom has confirmed that the zoom.us and zoom.com websites are now accessible in China. Individuals in China trying to launch or join Zoom meetings should be able to now. Users still experiencing issues connecting from China should contact Zoom support: cnsupport@zoomus.zendesk.com
more details

Scheduled Service Change: CULearn (SABA) Production Upgrade to Version U45 - 11/15/2019

Start:
2019-11-15 18:00:00
Status:
Closed
Brief Description:
CULearn (SABA) will be upgraded to the U45 release between 6:00pm, Friday, November 15, 2019, and 2:00am, Saturday, November 16, 2019. This upgrade will be performed by the vendor, SABA.
more details

Scheduled Service Change: PeopleSoft Weekly Migration of Online and Batch Objects - 11/14/2019

Start:
2019-11-14 05:00:00
Status:
Closed
Brief Description:
PeopleSoft will perform a weekly migration of online and batch objects Thursday, November 14, 2019.
more details

Performance Issue: Some users seeing many updates to meeting invites

Start:
2019-11-01 12:02:00
Status:
Closed
Brief Description:
Some users are seeing many updates to meeting invites. This seems to be limited to Salesforce customers with recurring meetings and people who they invite to meetings.
Current Status:
Salesforce has resolved the issue.
more details

Unplanned Outage: Sending document for signature from Box to Adobe Sign giving error

Start:
2019-11-12 10:38:00
Status:
Closed
Brief Description:
Users are reporting that the option to send a document from Box to Adobe Sign for signature to Adobe Sign are getting a 500 error. The error has been reported to the vendor.
Current Status:
Adobe has notified us that they have resolved the problem; Sending documents for signature from Box is working again.
more details

Performance Issue: Zoom Cloud Recordings Download Format on Video On Demand (VOD)

Start:
2019-09-29 08:00:00
Status:
Closed
Brief Description:
When downloading a Zoom Cloud Recording from VOD, the file downloads without the .mp4 extension.
Current Status:
investigation is ongoing and the situation has been noted on the Video On Demand site.
more details

Performance Issue: Invitations sent to meeting room mailboxes not automatically accepted

Start:
2019-11-06 09:15:00
Status:
Closed
Brief Description:
Microsoft has reported that invitations sent to meeting room mailboxes are not being automatically accepted.
Current Status:
Microsoft has fixed the issue.
more details
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