Unplanned Outage: Resolved: Main e-List Admin Web Interface was unavailable
Last Updated:
2024-02-13 12:38:43
Event:
2024-02-12 21:10:00
Status:
Closed
Brief Description:
Resolved: The main e-list administrative web interface (www.list.cornell.edu) was unavailable on February 12, 2024, between 9:10pm and 9:40pm. The flow of email through e-lists was not affected.
User Impact:
Users may not have been able to access e-Lists (Lyris) between 9:10pm and 9:40pm on February 12, 2024.
Workaround:
There is no workaround for this issue
Current Status:
CIT resolved the issue at 9:40 pm by restarting the Lyris List Manager software.
Services Affected:
Bulk Email
Subsites Affected:
E-lists (Lyris)
Full Description:
The main e-list administrative web interface (www.list.cornell.edu) was unavailable on February 12, 2024, between 9:10pm and 9:40pm. The flow of email through e-lists was not affected.
The service was unavailable due to a known memory issue. CIT restarted the Lyris List Manager software and resolved the issue.
The service was unavailable due to a known memory issue. CIT restarted the Lyris List Manager software and resolved the issue.
CIT TDX ID:
1302342
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The main e-list administrative web interface (www.list.cornell.edu) was unavailable on February 12, 2024, between 9:10pm and 9:40pm. The flow of email through e-lists was not affected. The service was unavailable due to a known memory issue. CIT restarted the Lyris List Manager software and resolved the issue. | CIT resolved the issue at 9:40 pm by restarting the Lyris List Manager software. | 2024-02-13 | 12:38:27 |