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IT Status Alerts

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6 results found, displaying all results.

Performance Issue: Access to Bomgar Jump Clients Not Working

Start:
2018-08-14 15:09:00
Status:
Open
Brief Description:
Bomgar representatives are unable to use the Bomgar Console to connect to passive Bomgar Jump Clients.
Current Status:
During the weekend of August 11 and 12, there was a partial failover of the Bomgar appliances which left their network configuration in an odd state. Traffic going to Passive Bomgar Jump clients is being sent from 128.84.12.58, which is not in the documentation provided to campus and therefore has not necessarily been allowed through firewalls to the clients. CIT is working with the vendor to resolve this issue. As a temporary workaround, you can add 128.84.12.58 as an allowed IP in addition to IP 128.84.12.57 (assist.it.cornell.edu).
more details

Performance Issue: Office 365 Offline Address Book, Additional email accounts in Outlook

Start:
2018-08-17 08:36:00
Status:
Open
Brief Description:
Offline Address Books are not being updated properly for Outlook for Windows and Mac. In addition to affecting searches for contacts, this problem also is preventing new additional accounts, such as EGAs, from being added to Outlook for Windows and Mac.
Current Status:
Cornell staff have alerted Microsoft of this problem.
more details

Performance Issue: Remedy Post Migration Issues

Start:
2018-08-06 15:31:00
Status:
Open
Brief Description:
Remedy is experiencing a number of issues following the most recent migration.
Current Status:
The Error 106 issue has been resolved and users can once again assign tickets. Assigning a ticket to a user has also been resolved. Work details issue is still being investigated.
more details

Scheduled Service Change: Pinnacle - Monthly Windows Patching August 2018

Start:
2018-08-22 03:00:00
Status:
Open
Brief Description:
The Pinnacle Production Report Server sf-pinn-002 will have the Monthly Windows Patches applied by the S&O automated patching.
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Scheduled Service Change: Net-Print PaperCut: planned outage MS OS Monthly updates

Start:
2018-08-21 05:00:00
Status:
Open
Brief Description:
Net-Print PaperCut: planned outage MS OS Monthly updates
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Security Alert: Intel CPU speculative execution vulnerabilities

Start:
2018-08-15 14:46:00
Status:
Open
Brief Description:
Intel publicly disclosed three vulnerabilities that leverage speculative execution to allow an attacker to read sensitive information stored on a system. These attacks are very similar to the previously disclosed Spectre and Meltdown vulnerabilities.
more details
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