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IT Status Alerts

Performance Issues

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4 results found, displaying all results.

Performance Issue: Zoom Whiteboard - Users See Errors When Trying to Share Whiteboard

Start:
2023-01-25 15:06:00
Status:
Open
Brief Description:
The newly enabled Zoom Whiteboard returns the error "Admin has disabled collaboration with users outside your organization" when users try to share a Whiteboard outside a meeting to other Cornell Zoom account users.
Current Status:
IT staff are working the vendor on a recommended solution, which worked in a test environment, but has not solved the issue in the production Zoom instance. IT staff have escalated the issue with the vendor.
more details

Performance Issue: Zoom users unable to add Calendar and Contacts Integration for Office 365

Start:
2023-01-10 17:10:00
Status:
Open
Brief Description:
Zoom users attempting to add an Office 365 Calendar and Contacts Integration in their Zoom user profile, after authorizing and selecting their Cornell account, are receiving an error message from Microsoft.
Current Status:
IT staff are aware of the issue and investigating.
more details

Performance Issue: Spirion Client Application Unable to Communicate with Central Console

Start:
2022-11-02 11:30:00
Status:
Open
Brief Description:
Because of a certificate issue, Spirion client applications are unable to make a connection to the central console. The clients are still functional, but are not reporting status or scan results to the console.
Current Status:
Tag groups are being rebuilt and the Spirion Admin community has been offered the opportunity to submit desired names. Potential solutions for the Mac issue are still being investigated and tested.
more details

Performance Issue: LastPass Firefox Browser Plugin

Start:
2022-11-28 11:42:00
Status:
Open
Brief Description:
There have been reports of an inability to log into or interact with LastPass using the LastPass Firefox browser plug-in. It is possible to work around the issue by instead using a different browser, the mobile app, or the website, lastpass.com .
Current Status:
Cornell staff are investigating.
more details
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