Performance Issue: Pantheon: Intermittent Service Outage Affecting IT@Cornell
Last Updated:
2024-02-21 16:04:08
Event:
2024-02-21 11:39:00
Status:
Closed
Brief Description:
There are currently intermittent service outages with Pantheon, which may manifest as slow page loads, failed logins, or failures with Terminus commands.
This issue affects some pages and the search engine within IT@Cornell (it.cornell.edu).
User Impact:
Users may be unable to access some pages on IT@Cornell (it.cornell.edu) or use the search engine. Users may see the following message, "The website encountered an unexpected error. Please try again later."
Workaround:
To access IT applications normally available through IT@Conell, such as Box and Canvas, please use the alternate Login Links page, https://tdx.cornell.edu/TDClient/39/Portal/KB/ArticleDet?ID=6264 . (NetID login required)
Current Status:
This issue is resolved.
Services Affected:
Web Hosting
Subsites Affected:
Pantheon Hosting
Full Description:
There are currently intermittent service outages with Pantheon, which may manifest as slow page loads, failed logins, or failures with Terminus commands.
This issue affects some pages and the search engine within IT@Cornell (it.cornell.edu).
To access IT applications normally available through IT@Conell, such as Box and Canvas, please use the alternate Login Links page, https://tdx.cornell.edu/TDClient/39/Portal/KB/ArticleDet?ID=6264 . (NetID login required)
CIT is working with the Pantheon vendor to restore service.
This issue affects some pages and the search engine within IT@Cornell (it.cornell.edu).
To access IT applications normally available through IT@Conell, such as Box and Canvas, please use the alternate Login Links page, https://tdx.cornell.edu/TDClient/39/Portal/KB/ArticleDet?ID=6264 . (NetID login required)
CIT is working with the Pantheon vendor to restore service.
CIT TDX ID:
1310339
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| There are currently intermittent service outages with Pantheon, which may manifest as slow page loads, failed logins, or failures with Terminus commands. This issue affects some pages and the search engine within IT@Cornell (it.cornell.edu). To access IT applications normally available through IT@Conell, such as Box and Canvas, please use the alternate Login Links page, https://tdx.cornell.edu/TDClient/39/Portal/KB/ArticleDet?ID=6264 . (NetID login required) CIT is working with the Pantheon vendor to restore service. | This issue is resolved. | 2024-02-21 | 16:04:08 |
| There are currently intermittent service outages with Pantheon, which may manifest as slow page loads, failed logins, or failures with Terminus commands. This issue affects some pages and the search engine within IT@Cornell (it.cornell.edu). To access IT applications normally available through IT@Conell, such as Box and Canvas, please use the alternate Login Links page, https://tdx.cornell.edu/TDClient/39/Portal/KB/ArticleDet?ID=6264 . (NetID login required) CIT is working with the Pantheon vendor to restore service. | The issue appears to be resolved. CIT is monitoring. | 2024-02-21 | 13:43:42 |
| There are currently intermittent service outages with Pantheon, which may manifest as slow page loads, failed logins, or failures with Terminus commands. This issue affects some pages and the search engine within IT@Cornell (it.cornell.edu). To access IT applications normally available through IT@Conell, such as Box and Canvas, please use the alternate Login Links page, https://tdx.cornell.edu/TDClient/39/Portal/KB/ArticleDet?ID=6264 . (NetID login required) CIT is working with the Pantheon vendor to restore service. | The current update from Pantheon: Upon investigation, we discovered that some sites are experiencing intermittent downtime and getting an error 500 when visiting the site. Our team is working hard to get this issue resolved as fast as possible. | 2024-02-21 | 11:56:35 |