Performance Issue: TeamDynamix Outlook Email may have Redundant Information
Last Updated:
2024-02-15 08:07:40
Event:
2024-02-07 14:58:00
Status:
Closed
Brief Description:
Some users have reported that email they received from the Cornell TeamDynamix ticketing system with redundant information at the top of the message body when viewed in Microsoft Outlook.
User Impact:
Users may receive email from the Cornell TeamDynamix ticketing system with redundant information at the top of the message body when viewed in Microsoft Outlook.
Workaround:
There is no workaround for this issue
Current Status:
CIT has resolved the issue.
Services Affected:
IT Service Management Suite
Subsites Affected:
TeamDynamix
Full Description:
Resolved. Some users have reported that email they received from the Cornell TeamDynamix ticketing system with redundant information at the top of the message body when viewed in Microsoft Outlook.
The messages being displayed are not missing information and are not displaying any incorrect information. The extra text being displayed may distract or confuse readers.
Cornell staff have confirmed that this is an issue and are testing changes to outgoing TeamDynamix email templates to work around the issue.
The precise underlying cause of the issue is unknown and is being researched. Getting a functional workaround in place to mitigate the issue is the priority for Cornell's TeamDynamix support team.
CIT has confirmed that the issue impacts Microsoft 365 Outlook versions 2311, 2312, and 2401. Managed Desktops at Cornell are currently using version 2311.
The messages being displayed are not missing information and are not displaying any incorrect information. The extra text being displayed may distract or confuse readers.
Cornell staff have confirmed that this is an issue and are testing changes to outgoing TeamDynamix email templates to work around the issue.
The precise underlying cause of the issue is unknown and is being researched. Getting a functional workaround in place to mitigate the issue is the priority for Cornell's TeamDynamix support team.
CIT has confirmed that the issue impacts Microsoft 365 Outlook versions 2311, 2312, and 2401. Managed Desktops at Cornell are currently using version 2311.
CIT TDX ID:
1296844
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Resolved. Some users have reported that email they received from the Cornell TeamDynamix ticketing system with redundant information at the top of the message body when viewed in Microsoft Outlook. The messages being displayed are not missing information and are not displaying any incorrect information. The extra text being displayed may distract or confuse readers. Cornell staff have confirmed that this is an issue and are testing changes to outgoing TeamDynamix email templates to work around the issue. The precise underlying cause of the issue is unknown and is being researched. Getting a functional workaround in place to mitigate the issue is the priority for Cornell's TeamDynamix support team. CIT has confirmed that the issue impacts Microsoft 365 Outlook versions 2311, 2312, and 2401. Managed Desktops at Cornell are currently using version 2311. | CIT has resolved the issue. | 2024-02-15 | 08:07:40 |
| Some users have reported that email they received from the Cornell TeamDynamix ticketing system with redundant information at the top of the message body when viewed in Microsoft Outlook. The messages being displayed are not missing information and are not displaying any incorrect information. The extra text being displayed may distract or confuse readers. Cornell staff have confirmed that this is an issue and are testing changes to outgoing TeamDynamix email templates to work around the issue. The precise underlying cause of the issue is unknown and is being researched. Getting a functional workaround in place to mitigate the issue is the priority for Cornell's TeamDynamix support team. CIT has confirmed that the issue impacts Microsoft 365 Outlook versions 2311, 2312, and 2401. Managed Desktops at Cornell are currently using version 2311. | Cornell staff have confirmed that this is an issue and are testing changes to outgoing TeamDynamix email templates to work around the issue. | 2024-02-07 | 15:22:12 |