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IT Status Alerts

All Closed Alerts

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6960 results found, displaying results 361 - 381.

Scheduled Service Change: Scheduled Service Change: e-List servers down for OS patching

Start:
2022-12-14 09:30:00
Status:
Closed
Brief Description:
On December 14 and 18, 2022, the four Cornell e-list servers (Y2, Y1, B1, and maxima40) will be unavailable during monthly OS patching.
more details

Scheduled Service Change: e-List servers down for OS patching - 12/18/22

Start:
2022-12-14 09:30:00
Status:
Closed
Brief Description:
On 2022-12-14 and 2022-12-18, the four Cornell e-list servers (Y2, Y1, B1, and maxima40) will be unavailable during monthly OS patching.
more details

Scheduled Service Change: iClicker polling impacting maintenance - 12/17/22

Start:
2022-12-17 12:00:00
Status:
Closed
Brief Description:
iClicker will be performing impacting maintenance on Saturday, December 17, 2022, from 7:00am - 1:00pm ET. This outage will affect iClicker Cloud services and the iClicker student app. The iClicker cloud service and iClicker student app will ...
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Scheduled Service Change: PeopleSoft Online and Batch Object Weekly Migration - 12/15/22

Start:
2022-12-15 10:00:00
Status:
Closed
Brief Description:
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) may be unavailable Thurs., Dec. 15, 2022, 5-7am.
more details

Performance Issue: CIT TDX reports missing after change ownership operation

Start:
2022-12-12 23:05:00
Status:
Closed
Brief Description:
While executing change 889672 and completing report group ownership changes in TDAdmin, a large number of CIT reports appear to have been deleted. This impacts core technician dashboards. However, any individual user-created reports are still available.
Current Status:
CIT - Technician v2" Desktop is now available. Some reports were affected by a bug in TeamDynamix causing them to be deleted instead of having their ownership updated. Users of the ITSM-managed "CIT - Technician" desktop, or anyone working from customized copies of that desktop, are the primary users impacted by this issue. As a workaround, version 2 of this desktop was pushed to all CIT users this morning, but it will not contain any previous user customizations. You should remove the original version to avoid confusion, and you can also make the new version your default. Instructions: https://tdx.cornell.edu/TDClient/39/Portal/KB/ArticleDet?ID=1810 . Please submit a service reporting incident if you need help reconstructing custom desktops, https://tdx.cornell.edu/TDClient/39/Portal/Requests/TicketRequests/NewForm?ID=ZtOyRYAd-aQ_&RequestorType=ServiceOffering . We also do not recommend setting report ownership to a group until we get confirmation from the vendor that the feature is working correctly.
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Performance Issue: Ring Central: Login Difficulty and Inability to Send and Receive Messages

Start:
2022-12-08 17:19:00
Status:
Closed
Brief Description:
Some customers may still be experiencing login and the inability to send and receive messages via their desktop and mobile applications after actions were taken to mitigate the issue. CIT will continue to troubleshoot the issue.
Current Status:
The vendor reports that this issue has been resolved.
more details

Scheduled Service Change: PeopleSoft Online and Batch Object Weekly Migration - 12/8/2022

Start:
2022-12-08 10:00:00
Status:
Closed
Brief Description:
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) may be unavailable Thu., Dec. 8, 2022, from 5-7am.
more details

Scheduled Service Change: Migrate EVP Org to Azure Authentication 12/5/22

Start:
2022-12-06 02:00:00
Status:
Closed
Brief Description:
On the evening of Monday, December 5, 2022, members of the EVP org (excluding CIT and DFA) will be migrated to Azure Authentication for sign-in to Microsoft services.
more details

Scheduled Service Change: KFS patch release - 12/4/2022

Start:
2022-12-04 11:00:00
Status:
Closed
Brief Description:
KFS, Cynergy, eShop, and Cynergy Applications will be down for a patch release this Sunday, December 4, 2022, from 6am to 12pm EST.
more details

Scheduled Service Change: TeamDynamix Version 11.6 rollout - 12/3/2022

Start:
2022-12-03 05:00:00
Status:
Closed
Brief Description:
On Saturday TeamDynamix will upgrade from 11.5 to 11.6. Please note: MacOS Mojave and iOS12 will no longer be supported by TeamDynamix. Devices with MacOS Mojave or iOS12 should be upgraded to newer operating systems in order to connect to TeamDynamix.
more details

Scheduled Service Change: Rhodes storage maintenance - 12/3/2022

Start:
2022-12-03 12:00:00
Status:
Closed
Brief Description:
CIT will be performing storage maintenance in Rhodes on Saturday, December 3, 2022, between 7:00 am and 12:00 pm.
more details

Unplanned Outage: Jira and Confluence were briefly unavailable

Start:
2022-12-02 15:28:00
Status:
Closed
Brief Description:
Jira and Confluence were briefly unavailable at 10:28am for 19 minutes total. The vendor has resolved the issue.
Current Status:
Service has been restored.
more details

Security Alert: Urgent Google Chrome/Microsoft Edge patch

Start:
2022-11-28 19:53:00
Status:
Closed
Brief Description:
A zero-day vulnerability in Google Chrome and Microsoft Edge for Windows, macOS, and Linux may lead to arbitrary code execution or sensitive information disclosure. Google states this vulnerability is being actively exploited. Patch now.
Current Status:
Microsoft has published Microsoft Edge 107.0.1418.62 to address this vulnerability. For Microsoft Edge: To check if your browser is updated, navigate to Menu > Help and Feedback > About Microsoft Edge, or edge://settings/help in the address bar. If your Edge browser is listed as 107.0.1418.62 or higher, you are protected. Users should apply the following updates: • Edge 107.0.1418.62 or higher Certified Desktop customers: • Windows: A patch for Microsoft Edge will be available today, Tuesday, November 29 with an install deadline of 4:00pm the same day. Microsoft Edge will automatically update for most customers. This patch will address instances where automatic update has not yet occurred. • macOS: Users of Microsoft Edge should manually check for updates and install them. Microsoft Edge users who do not have a managed computer should check for updates and install them. For more information refer to the references below. Microsoft Edge Security Updates: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-relnotes-security
more details

Performance Issue: Qualtrics: Contacts replaced by XMDirectory

Start:
2022-11-30 17:32:00
Status:
Closed
Brief Description:
The Contacts library and functionality in Cornell Qualtrics has been replaced unexpectedly by XMDirectory. The vendor has been contacted.
Current Status:
A new troubleshooting article explaining the change and pointing to Qualtrics documentation for creating lists has been created: Qualtrics Contacts Now XM Directory https://it.cornell.edu/qualtrics/qualtrics-contacts-now-xm-directory
more details

Performance Issue: Adobe Pro and Creative Cloud Prompts for Sign In or Expired License

Start:
2022-11-28 15:53:00
Status:
Closed
Brief Description:
Some Adobe Pro or Creative Cloud licensees are being prompted to sign in again or may be alerted that their license has expired.
Current Status:
For instructions on how to sign into Adobe Products, visit https://it.cornell.edu/software-licensing/how-sign-adobe-products
more details

Scheduled Service Change: PeopleSoft Online and Batch Object Weekly Migration

Start:
2022-12-01 09:00:00
Status:
Closed
Brief Description:
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) may be unavailable Thu., Dec. 1, 2022, from 4:00am to 7:00am.
more details

Security Alert: Urgent Google Chrome/Microsoft Edge patch

Start:
2022-10-28 15:31:00
Status:
Closed
Brief Description:
A zero-day vulnerability in Google Chrome and Microsoft Edge for Windows, macOS, and Linux may lead to arbitrary code execution or sensitive information disclosure. Google states this vulnerability is being actively exploited. Patch now.
Current Status:
Microsoft has published Microsoft Edge 107.0.1418.26 to address this vulnerability. For Microsoft Edge: To check if your browser is updated, navigate to Menu > Help and Feedback > About Microsoft Edge, or edge://settings/help in the address bar. If your Edge browser is listed as 107.0.1418.26 or higher, you are protected. Users should apply the following updates: • Edge 107.0.1418.26 or higher Certified Desktop customers: • Windows: A patch for Microsoft Edge will be available today, Thursday, November 3 with an install deadline of 4:00pm on Friday, November 4. Microsoft Edge has already automatically updated for most customers. This patch will address instances where automatic update has not yet occurred. • macOS: Users of Microsoft Edge should manually check for updates and install them. Microsoft Edge users who do not have a managed computer should check for updates and install them. For more information refer to the references below. Release notes for Microsoft Edge Security Updates: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-relnotes-security
more details

Scheduled Service Change: PeopleSoft: Windows and Linux OS Patching on 11/27/22

Start:
2022-11-27 10:00:00
Status:
Closed
Brief Description:
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, Student Employment (PSES) will be unavailable on Sunday, Nov 27, 2022, from 5am to 10am.
more details

Scheduled Service Change: PeopleSoft Online and Batch Object Weekly Migration 11/23/22

Start:
2022-11-23 10:00:00
Status:
Closed
Brief Description:
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records and Student Employment (PSES) may be unavailable on Wednesday, Nov 23, 2022 from 5am to 7am.
more details

Scheduled Service Change: Upgrade campus AnyConnect clients for CUVPN on 11/22/22

Start:
2022-11-22 10:00:00
Status:
Closed
Brief Description:
An upgrade of the CUVPN client, AnyConnect, will be configured in the CUVPN servers on Tuesday, November 22, 2022, from 5:00am to 7:00am. Once configured, AnyConnect clients will automatically upgrade on client machines when they log into the service.
more details
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