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Unplanned Outage: Video on Demand Unavailable

Last Updated:
2023-01-23 19:33:09
Event:
2023-01-23 14:43:00
Status:
Closed
Brief Description:
Users trying to view videos hosted by Cornell Video on Demand or trying to log in to the Video on Demand website are seeing an "API error." IT staff are aware of the issue.
User Impact:
Users are unable to view video hosted by Video on Demand, or sign in to the platform website.
Workaround:
There is no workaround for this issue
Current Status:
The vendor reports they have addressed the issue and that video playback and website performance have returned to normal, except for some video thumbnails which may not yet be available.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Video Platform Service
Full Description:
Users trying to view videos hosted by Cornell Video on Demand or trying to log in to the Video on Demand website are seeing an "API error." IT staff are aware of the issue.
CIT TDX ID:
924025



Timeline of Changes

Description Current Status Date Time
Users trying to view videos hosted by Cornell Video on Demand or trying to log in to the Video on Demand website are seeing an "API error." IT staff are aware of the issue. The vendor reports they have addressed the issue and that video playback and website performance have returned to normal, except for some video thumbnails which may not yet be available. 2023-01-23 19:33:09
Users trying to view videos hosted by Cornell Video on Demand or trying to log in to the Video on Demand website are seeing an "API error." IT staff are aware of the issue. The vendor, Kaltura, now reports that some users may be continuing to experience intermittent video loading issues. They are continuing to investigate. 2023-01-23 18:24:46
Users trying to view videos hosted by Cornell Video on Demand or trying to log in to the Video on Demand website are seeing an "API error." IT staff are aware of the issue. The vendor (Kaltura) reports that they identified and mitigated the issue and that all components are back to normal. IT staff continue to monitor the issue. 2023-01-23 16:51:09
Users trying to view videos hosted by Cornell Video on Demand or trying to log in to the Video on Demand website are seeing an "API error." IT staff are aware of the issue. IT staff are aware of the issue and the vendor, Kaltura, is investigating (status at https://status.kaltura.com). The issue is also resulting in API errors in Canvas integrations with the service. 2023-01-23 15:31:18
Users trying to view videos hosted by Cornell Video on Demand or trying to log in to the Video on Demand website are seeing an "API error." IT staff are aware of the issue. The vendor, Kaltura, is reporting a widespread service issue; see https://status.kaltura.com for details. Cornell IT staff are monitoring the situation. 2023-01-23 15:14:19
Users trying to view videos hosted by Cornell Video on Demand or trying to log in to the Video on Demand website are seeing an "API error." IT staff are aware of the issue. IT staff are aware of the issue. 2023-01-23 14:49:21