Performance Issue: CU Print Issue When Print Charges Are Billed to Bursar
Last Updated:
2023-01-19 21:09:27
Event:
2023-01-18 14:00:00
Status:
Closed
Brief Description:
Users are reporting issues trying to print with the CU Print service. The issue affects student print service users who have expended their free printing allowance and whose ongoing charges need to be billed to their bursar account.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Printing
Subsites Affected:
CU Print
Full Description:
Users are reporting issues when trying to print with the CU Print service. The issue affects student print service users who have expended their free printing allowance and whose ongoing charges need to be billed to their bursar account.
CIT and SSIT staff are investigating the issue and following up with affected students users to determine whether steps already taken may have remedied the issue.
CIT and SSIT staff are investigating the issue and following up with affected students users to determine whether steps already taken may have remedied the issue.
CIT TDX ID:
920756
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Users are reporting issues when trying to print with the CU Print service. The issue affects student print service users who have expended their free printing allowance and whose ongoing charges need to be billed to their bursar account. CIT and SSIT staff are investigating the issue and following up with affected students users to determine whether steps already taken may have remedied the issue. | The issue has been resolved. | 2023-01-19 | 21:09:27 |
| Users are reporting issues when trying to print with the CU Print service. The issue affects student print service users who have expended their free printing allowance and whose ongoing charges need to be billed to their bursar account. CIT and SSIT staff are investigating the issue and following up with affected students users to determine whether steps already taken may have remedied the issue. | CIT and SSIT staff are investigating the issue and following up with affected students users to determine whether steps already taken may have remedied the issue. | 2023-01-19 | 17:01:17 |