Skip to main content

Unplanned Outage: Avaya Phone Service Unavailable

Last Updated:
2023-01-21 13:02:12
Event:
2023-01-20 12:46:00
Status:
Closed
Brief Description:
Avaya phone service unavailable as of 7:46am, due to outage with AT&T trunks. No inbound or outbound calling taking place on Avaya. RingCentral service is not affected by the issue. IT staff are aware of the issue and working to contact the vendor.
User Impact:
Users with an emergency should call 911, which is not affected on RingCentral or Avaya phones. Internal campus 5-digit station-to-station calling, Blue Light phones, and emergency phones are not currently affected by the issue. Ringcenter users should be aware that calls to Avaya phones are treated as external and cannot currently be completed. This affects RingCentral calls to the CUPD 607-255-1111 number, which cannot currently be contacted with RingCentral. Instead, call 911. RingCentral and off-campus users are advised to use an alternative method to contact Avaya phones such as personal cell phone numbers, email, Microsoft Teams, or Zoom.
Workaround:
There is no workaround for this issue
Current Status:
Repair was completed and service was restored at 1:26am today, Saturday, January 21, 2023.
Services Affected:
Telephone
Subsites Affected:
Avaya Call Management System
Full Description:
Avaya phone service unavailable as of 7:46am, due to outage with AT&T trunks. No inbound or outbound calling taking place on Avaya. RingCentral service is not affected by the issue.

IT staff are aware of the issue and working to contact the vendor.
CIT TDX ID:
921923



Timeline of Changes

Description Current Status Date Time
Avaya phone service unavailable as of 7:46am, due to outage with AT&T trunks. No inbound or outbound calling taking place on Avaya. RingCentral service is not affected by the issue. IT staff are aware of the issue and working to contact the vendor. Repair was completed and service was restored at 1:26am today, Saturday, January 21, 2023. 2023-01-21 13:02:12
Avaya phone service unavailable as of 7:46am, due to outage with AT&T trunks. No inbound or outbound calling taking place on Avaya. RingCentral service is not affected by the issue. IT staff are aware of the issue and working to contact the vendor. Users with an emergency should call 911, which is not affected on RingCentral or Avaya phones. AT&T has announced that crews are setting up and preparing to repair a fiber cut impacting the area, with an estimated time of resolution of 6am tomorrow, Saturday, January 21, 2023. Internal campus 5-digit station-to-station calling, Blue Light phones, and emergency phones are not currently affected by the issue. Ringcenter users should be aware that calls to Avaya phones are treated as external and cannot currently be completed. This affects RingCentral calls to the CUPD 607-255-1111 number, which cannot currently be contacted with RingCentral. Instead, call 911. RingCentral and off-campus users are advised to use an alternative method to contact Avaya phones such as personal cell phone numbers, email, Microsoft Teams, or Zoom. 2023-01-20 21:06:06
Avaya phone service unavailable as of 7:46am, due to outage with AT&T trunks. No inbound or outbound calling taking place on Avaya. RingCentral service is not affected by the issue. IT staff are aware of the issue and working to contact the vendor. Users with an emergency should call 911, which is not affected on RingCentral or Avaya phones. IT staff report that AT&T technicians have identified the damage responsible for the outage and are working on a repair plan. However, they have not yet provided an ETA for restoration of service. Internal campus 5-digit station-to-station calling, Blue Light phones, and emergency phones are not currently affected by the issue. Ringcenter users should be aware that calls to Avaya phones are treated as external and cannot currently be completed. This affects RingCentral calls to the CUPD 607-255-1111 number, which cannot currently be contacted with RingCentral. Instead, call 911. RingCentral and off-campus users are advised to use an alternative method to contact Avaya phones such as personal cell phone numbers, email, Microsoft Teams, or Zoom. 2023-01-20 19:02:39
Avaya phone service unavailable as of 7:46am, due to outage with AT&T trunks. No inbound or outbound calling taking place on Avaya. RingCentral service is not affected by the issue. IT staff are aware of the issue and working to contact the vendor. Users with an emergency should call 911, which is not affected on RingCentral or Avaya phones. The vendor, AT&T, has identified the issue as part of a larger AT&T outage and referred it to their Central Office for investigation. Internal campus 5-digit station-to-station calling, Blue Light phones, and emergency phones are not currently affected by the issue. Ringcenter users should be aware that calls to Avaya phones are treated as external and cannot currently be completed. This affects RingCentral calls to the CUPD 607-255-1111 number, which cannot currently be contacted with RingCentral. Instead, call 911. RingCentral and off-campus users are advised to use an alternative method to contact Avaya phones such as personal cell phone numbers, email, Microsoft Teams, or Zoom. 2023-01-20 17:47:22
Avaya phone service unavailable as of 7:46am, due to outage with AT&T trunks. No inbound or outbound calling taking place on Avaya. RingCentral service is not affected by the issue. IT staff are aware of the issue and working to contact the vendor. Users with an emergency should call 911, which is not affected on RingCentral or Avaya phones. The vendor, AT&T, has identified the issue past part of a larger AT&T outage and referred it to their Central Office for investigation. Internal campus 5-digit station-to-station calling, Blue Light phones, and emergency phones are not currently affected by the issue. Ringcenter users should be aware that calls to Avaya phones are treated as external and cannot currently be completed. This affects RingCentral calls to the CUPD 607-255-1111 number, which cannot currently be contacted with RingCentral. RingCentral and off-campus users are advised to use an alternative method to contact Avaya phones such as personal cell phone numbers, email, Microsoft Teams, or Zoom. 2023-01-20 17:34:03
Avaya phone service unavailable as of 7:46am, due to outage with AT&T trunks. No inbound or outbound calling taking place on Avaya. RingCentral service is not affected by the issue. IT staff are aware of the issue and working to contact the vendor. Users with an emergency should call 911, which is not affected on RingCentral or Avaya phones. Work continues to restore service for external callers to Avaya phones. Internal campus 5-digit station-to-station calling, Blue Light phones, and emergency phones are not currently affected by the issue. Ringcenter users should be aware that calls to Avaya phones are treated as external and cannot currently be completed. This affects RingCentral calls to the CUPD 607-255-1111 number, which cannot currently be contacted with RingCentral. Users are advised to use an alternative method to contact Avaya phones such as personal cell phone numbers, email, Microsoft Teams, or Zoom. 2023-01-20 17:15:17
Avaya phone service unavailable as of 7:46am, due to outage with AT&T trunks. No inbound or outbound calling taking place on Avaya. RingCentral service is not affected by the issue. IT staff are aware of the issue and working to contact the vendor. Users with an emergency should call 911, which is not affected on RingCentral or Avaya phones. Service has been restored for internal campus 5-digit calling, Blue Light phones, and emergency phones. Work continues to restore service for external callers to Avaya phones. Though RingCentral services are available, users should be aware that calls to Avaya phones are treated as external and cannot currently be completed. This affects RingCentral calls to the CUPD 607-255-1111 number, which cannot currently be contacted with RingCentral. Users are advised to use an alternative method to contact those with Avaya phones such as email, Microsoft Teams, or Zoom. 2023-01-20 16:40:54
Avaya phone service unavailable as of 7:46am, due to outage with AT&T trunks. No inbound or outbound calling taking place on Avaya. RingCentral service is not affected by the issue. IT staff are aware of the issue and working to contact the vendor. Service is restored for internal campus 5-digit calling, Blue Light phones, and emergency phones. Work continues to restore service for external callers to Avaya phones. Though RingCentral services are available, users should be aware that calls to Avaya phones are treated as external and cannot currently be completed. This affects RingCentral calls to the CUPD 607-255-1111 number, which cannot currently be contacted with RingCentral. Users are advised to use an alternative method to contact those with Avaya phones such as email, Microsoft Teams, or Zoom. 911 service is not affected on RingCentral or Avaya phones. 2023-01-20 16:21:51
Avaya phone service unavailable as of 7:46am, due to outage with AT&T trunks. No inbound or outbound calling taking place on Avaya. RingCentral service is not affected by the issue. IT staff are aware of the issue and working to contact the vendor. Service has been restored for internal campus 5-digit calling, Blue Light phones, and emergency phones. Work continues on restoring service for external callers to Avaya phones. While RingCentral services are available, users should be aware that calls to Avaya phones are treated as external and cannot currently be completed. This affects RingCentral calls to the CUPD 607-255-1111 number, which cannot currently be contacted with RingCentral. 911 service from RingCentral is not affected. Users are advised to use an alternative method to contact those with Avaya phones such as email, Microsoft Teams, or Zoom. 2023-01-20 15:53:40
Avaya phone service unavailable as of 7:46am, due to outage with AT&T trunks. No inbound or outbound calling taking place on Avaya. RingCentral service is not affected by the issue. IT staff are aware of the issue and working to contact the vendor. CIT telecom staff have opened a ticket with AT&T. Outbound calling has been rerouted so that Avaya outbound calls and internal calls, including station to station, 5-digit campus, Blue Light, and emergency phones) are now going through. The outage now only affects inbound calling from external numbers. 2023-01-20 15:09:44
Avaya phone service unavailable as of 7:46am, due to outage with AT&T trunks. No inbound or outbound calling taking place on Avaya. RingCentral service is not affected by the issue. IT staff are aware of the issue and working to contact the vendor. IT staff are aware of the issue and working to contact the vendor. 2023-01-20 14:28:01