Performance Issue: Pantheon Hosting: Brief Service Outage
Last Updated:
2023-01-19 23:26:45
Event:
2023-01-19 23:00:00
Status:
Closed
Brief Description:
Between 6:00 and 6:08pm, sites hosted on Pantheon and connected to Pingdom began sending alerts of being down. At 6:08pm, Pingdom begin sending alerts that sites were coming back up.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Pantheon hosted sites are functioning normally. Custom Development will continue to monitor this issue and investigate the cause with Pantheon.
Services Affected:
Web Hosting
Subsites Affected:
Pantheon Hosting
Full Description:
Between 6:00 and 6:08pm, sites hosted on Pantheon and connected to Pingdom began sending alerts of being down. At 6:08pm, Pingdom begin sending alerts that sites were coming back up. Testing by Cornell IT staff during this time did not indicate any sites actually being down.
Custom Development will continue to monitor this issue and investigate the cause with Pantheon.
Custom Development will continue to monitor this issue and investigate the cause with Pantheon.
CIT TDX ID:
921545
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Between 6:00 and 6:08pm, sites hosted on Pantheon and connected to Pingdom began sending alerts of being down. At 6:08pm, Pingdom begin sending alerts that sites were coming back up. Testing by Cornell IT staff during this time did not indicate any sites actually being down. Custom Development will continue to monitor this issue and investigate the cause with Pantheon. | Pantheon hosted sites are functioning normally. Custom Development will continue to monitor this issue and investigate the cause with Pantheon. | 2023-01-19 | 23:26:45 |