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IT Status Alerts

All Closed Alerts

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6948 results found, displaying results 281 - 301.

Scheduled Service Change: Upgrade Managed Firewall Fortimanager to version 7.0.6

Start:
2023-03-14 09:00:00
Status:
Closed
Brief Description:
We will upgrade the managed firewall console "fortimanager.security.cornell.edu" to version 7.0.6. Administrators and users of the service should not make changes Tuesday, March 14, 2023, between 5:00 am and 7:00 am.
more details

Scheduled Service Change: Reminder: PeopleSoft: Windows and Linux OS Patching 3/12/23

Start:
2023-03-12 09:00:00
Status:
Closed
Brief Description:
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, Student Employment (PSES) will be unavailable on Sunday, March 12, 2023, from about 5-10am.
more details

Scheduled Service Change: Zoom Group Administration/Management

Start:
2023-03-12 12:00:00
Status:
Closed
Brief Description:
On Sunday, March 12, 2022, between approximately 8-9am, Cornell will change Zoom's administrative organization to enable one specific feature for a new Zoom group. The actual changes will take about 10 minutes.
more details

Scheduled Service Change: PeopleSoft Online and Batch Object Weekly Migration 3/9/23

Start:
2023-03-09 10:00:00
Status:
Closed
Brief Description:
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) may be unavailable on Thurs., March 9, 2023, from 5-7am.
more details

Unplanned Outage: SiteDetour, web redirect service, is unresponsive

Start:
2023-03-08 01:24:00
Status:
Closed
Brief Description:
The web redirection service, SiteDetour, is currently unresponsive. SiteDetour is used to redirect web URLs for sites and services. Many Cornell services use this to supply a Cornell-branded URL that redirects to an external service provider.
Current Status:
The issue has been resolved.
more details

Performance Issue: Reports of Intermittent Lack of Dial Tone for Some Avaya Phones

Start:
2023-03-02 13:57:00
Status:
Closed
Brief Description:
There have been reports of Avaya telephone lines having no dial tone, or otherwise not working properly. In most cases, service has restored on its own. The issue is intermittent and appears to be affecting lines randomly.
Current Status:
Engineers cleared the errors Saturday, March 4, 2023.
more details

Scheduled Service Change: Ivy Chatbot deployment & Security Banner

Start:
2023-03-06 11:00:00
Status:
Closed
Brief Description:
This will add the Ivy.AI chatbot and new security banner capability to the IT@Cornell website. It will also provide live chat service to the IT Service Desk. The change will be applied Monday, March 6, 2023, from approximately 6-9am.
more details

Performance Issue: IT@Cornell Website

Start:
2023-03-03 12:14:00
Status:
Closed
Brief Description:
The IT@Cornell website was briefly unavailable and has returned, but is performing slowly. The IT Alerts and IT Governance components of the site specifically are experiencing issues.
Current Status:
The website continues to perform normally.
more details

Scheduled Service Change: PeopleSoft Online and Batch Object Weekly Migration

Start:
2023-03-02 10:00:00
Status:
Closed
Brief Description:
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) may be unavailable on Thurs. March 2, 2023 approx. 5-7am.
more details

Scheduled Service Change: KFS patch release

Start:
2023-02-28 22:00:00
Status:
Closed
Brief Description:
Cynergy and Cynergy Applications will be down for a patch release today, Tuesday, February 28, 2023, from 5pm to 8pm EST.
more details

Performance Issue: LastPass Firefox Browser Plugin

Start:
2022-11-28 16:42:00
Status:
Closed
Brief Description:
There have been reports of an inability to log into or interact with LastPass using the LastPass Firefox browser plug-in. It is possible to work around the issue by instead using a different browser, the mobile app, or the website, lastpass.com .
Current Status:
This issue has been moved to a note on the Cornell LastPass service site, and its major incident ticket has been converted to a problem ticket, per practice guidance on when an issue has persisted long enough that all affected users have found alternative means to get their task accomplished.
more details

Performance Issue: Zoom users in China intermittently experiencing issues accessing Zoom

Start:
2023-02-15 21:19:00
Status:
Closed
Brief Description:
The vendor has reported that a subset of users in China are intermittently experiencing an issue accessing Zoom, beginning February 15, 2023. This issue could potentially affect Cornell Zoom users located in China.
Current Status:
The vendor is now reporting this issue as resolved
more details

Scheduled Service Change: PeopleSoft Online and Batch Object Weekly Migration

Start:
2023-02-23 10:00:00
Status:
Closed
Brief Description:
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) may be unavailable on Thurs, February 23, 2023 approx. 5-7am.
more details

Scheduled Service Change: EZ-Backup: Outage for update of DR file location

Start:
2023-02-22 17:00:00
Status:
Closed
Brief Description:
All of the EZ-Backup service will be down. Backup, Restore, Archive, Retrieve, or other EZ-Backup related processes run during this time will fail. If you see any failures during this time, please re-run the process once the maintenance is complete.
more details

Unplanned Outage: Longview Unavailable

Start:
2023-02-18 15:21:00
Status:
Closed
Brief Description:
Longview is unavailable. The Longview CornellPrd server shut down abnormally at 10:21 PM EST Saturday 2/18/2023. IT staff are working with the vendor to identify the issue.
Current Status:
The issue has been resolved and service has been restored.
more details

Scheduled Service Change: PeopleSoft Application of Oracle PUM 27, PeopleTools, Fluid Minimum Upgrade

Start:
2023-02-18 02:00:00
Status:
Closed
Brief Description:
THIS WEEKEND: PeopleSoft Campus Solutions will be upgraded to the latest PeopleTools 8.59 version, have Oracle PUM Image 27 application updates applied, and implement the necessary framework needed to support the Fluid User Interface in the near future. 
more details

Scheduled Service Change: e-List servers down for OS patching

Start:
2023-02-15 09:00:00
Status:
Closed
Brief Description:
Between Wednesday, February 15, 2023 and Sunday, February 19, 2023, the four Cornell e-list servers (Y2, Y1, B1, and maxima40) will be unavailable during monthly OS patching.
more details

Scheduled Service Change: Qualtrics Legacy Single-Response Reports Ending

Start:
2023-02-18 10:00:00
Status:
Closed
Brief Description:
An older way to view a report of a single response to a Qualtrics survey, using a URL including the survey ID, response ID, and "ResponseSummary=True" will end February 18, 2023. There are other options for getting a single-response report.
more details

Performance Issue: Ticket Update Window in TeamDynamix Technician view

Start:
2023-02-13 15:30:00
Status:
Closed
Brief Description:
The TeamDynamix vendor is investigating an issue with the Ticket Update window not notifying requestors automatically. Technicians may need to manually fill in the field to notify the requestor of ticket updates.
Current Status:
The issue has been resolved.
more details

Performance Issue: Zoom Whiteboard - Users See Errors When Trying to Share Whiteboard

Start:
2023-01-25 20:06:00
Status:
Closed
Brief Description:
The newly-enabled Zoom Whiteboard returns the error "Admin has disabled collaboration with users outside your organization" when users try to share a Whiteboard outside a meeting with other Cornell Zoom account users.
Current Status:
The issue has been resolved for internal Zoom Whiteboard sharing. The vendor's fix for this issue required locking out external sharing. Cornell IT staff are working with the vendor to investigate additional options for external sharing moving forward.
more details
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