Unplanned Outage: Pinnacle is unavailable
Last Updated:
2023-04-14 16:12:19
Event:
2023-04-14 14:03:00
Status:
Closed
Brief Description:
Resolved: After patches were applied last night, the production instance of Pinnacle is unavailable.
User Impact:
Users may not be able to access Pinnacle and may see the message "http://vendorapps.cit.cornell.edu/pinnaclesorry.html" cannot be found.
Workaround:
There is no workaround for this issue
Current Status:
Service has been restored.
Services Affected:
Utility Billing & Monitoring
Full Description:
Resolved: After patches were applied last night, the production instance of Pinnacle is unavailable.
CIT TDX ID:
1004798
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Resolved: After patches were applied last night, the production instance of Pinnacle is unavailable. | Service has been restored. | 2023-04-14 | 16:12:19 |
| After patches were applied last night, the production instance of Pinnacle is unavailable. | CIT is investigating. | 2023-04-14 | 14:15:50 |