Performance Issue: Problems with Microsoft 365 apps
Last Updated:
2023-04-20 21:34:35
Event:
2023-04-20 13:58:00
Status:
Closed
Brief Description:
Resolved: Microsoft is reporting "Some users may be unable to view or access group calendars and email messages in the Outlook desktop client and Outlook on the web". Some Cornell users are reporting problems with Microsoft 365 apps, including Bookings.
User Impact:
Some users may be unable to view or access Microsoft 365 apps or experience very slow performance. Microsoft reports: "Users may be unable to view or access web apps in Microsoft 365. Users may also be unable to access Microsoft 365 web apps through Microsoft Planner. Additionally, users may be unable to access the Microsoft Teams admin center."
Workaround:
While the Microsoft 365 apps may not render, users can still access the applications directly through the URL.
Some examples of these include:
Microsoft 365 Admin Center - https://portal.office.com .
Outlook - https://outlook.office.com .
Microsoft Teams - https://teams.microsoft.com .
Word Online - https://microsoft365.com/launch/word .
Excel Online - https://microsoft365.com/launch/excel .
Bookings - https://outlook.office.com/bookings .
Some examples of these include:
Microsoft 365 Admin Center - https://portal.office.com .
Outlook - https://outlook.office.com .
Microsoft Teams - https://teams.microsoft.com .
Word Online - https://microsoft365.com/launch/word .
Excel Online - https://microsoft365.com/launch/excel .
Bookings - https://outlook.office.com/bookings .
Current Status:
Microsoft reports that after extended monitoring and receiving confirmation from previously affected users, they have confirmed that adding further processing throughput successfully resolved the issue.
Services Affected:
Email and Calendar
Subsites Affected:
Outlook on the Web
Full Description:
Resolved: Microsoft is reporting "Some users may be unable to view or access group calendars and email messages in the Outlook desktop client and Outlook on the web". Some Cornell users are reporting problems with Microsoft 365 apps, including Bookings.
Microsoft reports: "Users may be unable to view or access web apps in Microsoft 365. Users may also be unable to access Microsoft 365 web apps through Microsoft Planner. Additionally, users may be unable to access the Microsoft Teams admin center."
Microsoft reports: "Users may be unable to view or access web apps in Microsoft 365. Users may also be unable to access Microsoft 365 web apps through Microsoft Planner. Additionally, users may be unable to access the Microsoft Teams admin center."
CIT TDX ID:
1010452
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Resolved: Microsoft is reporting "Some users may be unable to view or access group calendars and email messages in the Outlook desktop client and Outlook on the web". Some Cornell users are reporting problems with Microsoft 365 apps, including Bookings. Microsoft reports: "Users may be unable to view or access web apps in Microsoft 365. Users may also be unable to access Microsoft 365 web apps through Microsoft Planner. Additionally, users may be unable to access the Microsoft Teams admin center." | Microsoft reports that after extended monitoring and receiving confirmation from previously affected users, they have confirmed that adding further processing throughput successfully resolved the issue. | 2023-04-20 | 21:26:19 |
| Microsoft is reporting "Some users may be unable to view or access group calendars and email messages in the Outlook desktop client and Outlook on the web". Some Cornell users are reporting problems with Microsoft 365 apps, including Bookings. Microsoft reports: "Users may be unable to view or access web apps in Microsoft 365. Users may also be unable to access Microsoft 365 web apps through Microsoft Planner. Additionally, users may be unable to access the Microsoft Teams admin center." | Microsoft reports their systems are showing service improvement. They are monitoring to confirm whether their changes successfully resolve the issue or if more action is needed. | 2023-04-20 | 20:12:27 |
| Microsoft is reporting "Some users may be unable to view or access group calendars and email messages in the Outlook desktop client and Outlook on the web". Some Cornell users are reporting problems with Microsoft 365 apps, including Bookings. Microsoft reports: "Users may be unable to view or access web apps in Microsoft 365. Users may also be unable to access Microsoft 365 web apps through Microsoft Planner. Additionally, users may be unable to access the Microsoft Teams admin center." | Microsoft reports an unusually high number of timeout exceptions within their caching infrastructure. They are working to isolate the cause of these timeouts and fix the problem. | 2023-04-20 | 14:48:58 |
| Microsoft is reporting "Some users may be unable to view or access group calendars and email messages in the Outlook desktop client and Outlook on the web". Some Cornell users are reporting problems with Microsoft 365 apps, including Bookings. | CIT is investigating. | 2023-04-20 | 14:19:31 |