Performance Issue: Spirion Client Application Unable to Communicate with Central Console
Last Updated:
2023-05-03 20:05:30
Event:
2022-11-02 15:30:00
Status:
Closed
Brief Description:
Because of a certificate issue, Spirion client applications are unable to make a connection to the central console. The clients are still functional, but are not reporting status or scan results to the console.
User Impact:
Spirion client applications are unable to make a connection to the central console. The clients are still functional, but are not reporting status or scan results to the console.
Workaround:
There is no workaround for this issue
Current Status:
Work continues on the resolution of this issue for Mac. The vendor and Cornell staff have identified a possible fix and are investigating how it can be implemented. An alert about this known issue has been added to the IT@Cornell Spirion website and direct communications will continue to be sent to affected individuals when there are future updates.
Services Affected:
Endpoint Management
Subsites Affected:
Spirion (formerly Identity Finder)
Full Description:
Because of a certificate issue, Spirion client applications are unable to make a connection to the central console. The clients are still functional, but are not reporting status or scan results to the console. The Cornell IT Security Office is working with CIT Desktop Engineering on a plan to push a new settings file to Windows clients and an updated client to Macs.
CIT TDX ID:
855242
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Because of a certificate issue, Spirion client applications are unable to make a connection to the central console. The clients are still functional, but are not reporting status or scan results to the console. The Cornell IT Security Office is working with CIT Desktop Engineering on a plan to push a new settings file to Windows clients and an updated client to Macs. | Work continues on the resolution of this issue for Mac. The vendor and Cornell staff have identified a possible fix and are investigating how it can be implemented. An alert about this known issue has been added to the IT@Cornell Spirion website and direct communications will continue to be sent to affected individuals when there are future updates. | 2023-05-03 | 16:30:55 |
| Because of a certificate issue, Spirion client applications are unable to make a connection to the central console. The clients are still functional, but are not reporting status or scan results to the console. The Cornell IT Security Office is working with CIT Desktop Engineering on a plan to push a new settings file to Windows clients and an updated client to Macs. | Cornell TSPs who had access to the old Spirion console can now access the new console at https://sf-hops16.serverfarm.cornell.edu/console , with the -DOC account. If that doesn't work, contact the IT Security Office at itsecurity@cornell.edu . Spirion has identified a potential fix for the Mac hosts and Cornell is waiting for a timeline from them. If the timeline seems too long, CIT staff will create an in-house fix to get the Mac hosts communicating again. Contact the IT Security Office at itsecurity@cornell.edu with any questions regarding Spirion. | 2023-03-31 | 17:04:36 |
| Because of a certificate issue, Spirion client applications are unable to make a connection to the central console. The clients are still functional, but are not reporting status or scan results to the console. The Cornell IT Security Office is working with CIT Desktop Engineering on a plan to push a new settings file to Windows clients and an updated client to Macs. | CIT has created an interim solution for units to get back to scanning for Windows hosts. At present, there is still not yet an approach that might be effective for Mac hosts. | 2023-02-28 | 21:30:11 |
| Because of a certificate issue, Spirion client applications are unable to make a connection to the central console. The clients are still functional, but are not reporting status or scan results to the console. The Cornell IT Security Office is working with CIT Desktop Engineering on a plan to push a new settings file to Windows clients and an updated client to Macs. | Tag groups are being rebuilt and the Spirion Admin community has been offered the opportunity to submit desired names. Potential solutions for the Mac issue are still being investigated and tested. | 2022-12-13 | 20:42:34 |
| Because of a certificate issue, Spirion client applications are unable to make a connection to the central console. The clients are still functional, but are not reporting status or scan results to the console. The Cornell IT Security Office is working with CIT Desktop Engineering on a plan to push a new settings file to Windows clients and an updated client to Macs. | A fix for the Windows issue has been found, tested, and made available for all hosts connected to the Cornell University Windows computer management tool, Configuration Manager. In cases where this approach is not applicable, email security-services@cornell.edu for an alternative delivery method. Potential solutions for the Mac issue are still being investigated and tested. | 2022-12-07 | 14:06:09 |
| Because of a certificate issue, Spirion client applications are unable to make a connection to the central console. The clients are still functional, but are not reporting status or scan results to the console. The Cornell IT Security Office is working with CIT Desktop Engineering on a plan to push a new settings file to Windows clients and an updated client to Macs. | Testing is in process for a potential fix for Windows. Options are being investigated for a Mac solution. | 2022-11-30 | 13:42:04 |
| Because of a certificate issue, Spirion client applications are unable to make a connection to the central console. The clients are still functional, but are not reporting status or scan results to the console. The Cornell IT Security Office is working with CIT Desktop Engineering on a plan to push a new settings file to Windows clients and an updated client to Macs. | Cornell IT staff are continuing to work on the issue. | 2022-11-11 | 19:56:02 |
| Because of a certificate issue, Spirion client applications are unable to make a connection to the central console. The clients are still functional, but are not reporting status or scan results to the console. The Cornell IT Security Office is working with CIT Desktop Engineering on a plan to push a new settings file to Windows clients and an updated client to Macs. | Cornell IT staff are continuing to work on the issue. The Cornell IT Security Office is working with CIT Desktop Engineering on a plan to push a new settings file to Windows clients and an updated client to Macs. | 2022-11-03 | 12:58:19 |
| Because of a certificate issue, Spirion client applications are unable to make a connection to the central console. The clients are still functional, but are not reporting status or scan results to the console. The Cornell IT Security Office is working with CIT Desktop Engineering on a plan to push a new settings file to Windows clients and an updated client to Macs. | The Cornell IT Security Office is working with CIT Desktop Engineering on a plan to push a new settings file to Windows clients and an updated client to Macs. | 2022-11-02 | 15:33:56 |