Performance Issue: Updated: Search in Microsoft 365 may be unavailable to some users
Last Updated:
2023-04-26 14:00:42
Event:
2023-04-24 19:08:00
Status:
Closed
Brief Description:
Search in Microsoft 365 may be unavailable to some users. CIT has reported the issue to Microsoft and Microsoft is working on this problem.
User Impact:
Users may be unable to use the search functionality in multiple Microsoft 365 services.
More info: Impacted services include, but are not limited to:
- Microsoft Teams
- SharePoint Online
- Outlook desktop client
- Outlook on the Web
Workaround:
There is no workaround for this issue
Current Status:
Search is working for 99% of searches. CIT is converting this issue to a problem ticket until Microsoft solves the problem for the remaining 1% of searches. Microsoft has reported that this will take some time. CIT will continue to monitor the problem until it is solved.
Services Affected:
Email and Calendar
Subsites Affected:
Office 365 Productivity Bundle
Full Description:
Search in Microsoft 365 may be unavailable to some users. CIT has reported the issue to Microsoft and Microsoft is working on this problem.
CIT TDX ID:
1013703
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Search in Microsoft 365 may be unavailable to some users. CIT has reported the issue to Microsoft and Microsoft is working on this problem. | Search is working for 99% of searches. CIT is converting this issue to a problem ticket until Microsoft solves the problem for the remaining 1% of searches. Microsoft has reported that this will take some time. CIT will continue to monitor the problem until it is solved. | 2023-04-26 | 14:00:42 |
| Search in Microsoft 365 may be unavailable to some users. CIT has reported the issue to Microsoft and Microsoft is working on this problem. | Microsoft is still working on another patch. They are testing short-term solutions. If successful, they will push their change to their production environment. In addition, about 1% of active search traffic is still impacted. Because they are working toward a quality solution, they expect their testing to take an extended period. Microsoft appreciates its customers' patience. | 2023-04-26 | 12:48:15 |
| Search in Microsoft 365 may be unavailable to some users. CIT has reported the issue to Microsoft and Microsoft is working on this problem. | Microsoft is working on a second patch. The search functionality is restored, however, the issue may persist while the patch takes effect. Microsoft estimates that about 10 percent of search queries may return only partial search results. They have identified a fix for the problem and are working to determine the best way to apply the second patch. | 2023-04-25 | 20:00:32 |
| Search in Microsoft 365 may be unavailable to some users. CIT has reported the issue to Microsoft and Microsoft is working on this problem. | Microsoft's reports indicate that the service remains healthy since the long-term fix was deployed. They are continuing to monitor and make sure there is no residual impact. | 2023-04-25 | 17:23:27 |
| Search in Microsoft 365 may be unavailable to some users. CIT has reported the issue to Microsoft and Microsoft is working on this problem. | Microsoft is deploying a patch to fix this issue. Microsoft's validation for the long-term primary fix is complete. They are deploying the fix to the affected infrastructure and expect this to complete within 2 hours. | 2023-04-25 | 13:27:21 |
| Search in Microsoft 365 may be unavailable to some users. CIT has reported the issue to Microsoft and Microsoft is working on this problem. | Microsoft has encountered some delays in their final testing of the fix, though they expect it to be completed shortly. In the interim, they've deployed a change intended to improve search result behavior and we're monitoring it to determine its impact on search results. Only some users are affected by this problem. | 2023-04-24 | 19:26:00 |