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IT Status Alerts

All Closed Alerts

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5681 results found, displaying results 21 - 41.

Performance Issue: Zoom Cloud Recordings Download Format on Video On Demand (VOD)

Start:
2019-09-29 08:00:00
Status:
Closed
Brief Description:
When downloading a Zoom Cloud Recording from VOD, the file downloads without the .mp4 extension.
Current Status:
investigation is ongoing and the situation has been noted on the Video On Demand site.
more details

Performance Issue: Invitations sent to meeting room mailboxes not automatically accepted

Start:
2019-11-06 09:15:00
Status:
Closed
Brief Description:
Microsoft has reported that invitations sent to meeting room mailboxes are not being automatically accepted.
Current Status:
Microsoft has fixed the issue.
more details

Performance Issue: Adobe Acrobat Pro DC License Expiration

Start:
2019-10-22 15:12:00
Status:
Closed
Brief Description:
Some Cornell users of Acrobat Pro DC are being notified that the software has expired or will expire soon and is now requiring sign-in. Named-user licensees can sign in with their Adobe ID and password. See the CU Software site for details.
Current Status:
Cornell staff are responding to license requests.
more details

Performance Issue: eduroam Connection Issues

Start:
2019-11-08 09:05:00
Status:
Closed
Brief Description:
The IT Service Desk has received reports of difficulties connecting to the eduroam Wi-Fi network. Cornell staff are investigating.
Current Status:
The issue was identified and the eduroam service has been restored to normal performance.
more details

Performance Issue: LabArchives Login Issues

Start:
2019-11-07 12:18:00
Status:
Closed
Brief Description:
Users of the LabArchives electronic lab notebook service may experience difficulties logging in.  CIT is experiencing a network outage which is making https://labarchives.cornell.edu unavailable. 
Current Status:
All services appear to be operating normally at this time. Cornell staff are continuing to monitor performance and are investigating the cause of the problem to help reduce the chance of similar issues in the future.
more details

Performance Issue: Lyris E-List and Bulkmail

Start:
2019-11-07 20:49:00
Status:
Closed
Brief Description:
As a result of the server farm network issues Thursday, November 7, 2019, there is a significant queue of unsent e-list and bulk email in the Lyris service. It will take several hours for all mail to be sent and there may be delays in delivery.
Current Status:
E-list and bulk email queues are processing.
more details

Performance Issue: Network Outage Affecting Many Campus IT Services

Start:
2019-11-07 10:22:00
Status:
Closed
Brief Description:
An issue in the Rhodes and CCC server farms is affecting many campus IT services, potentially including Office 365 login, Pinnacle, authentication, Tableau, OBIEE, on-campus hosting, Student Essentials, video conferencing,VPN, SFS, Net-Print, and others.
Current Status:
All services appear to be operating normally at this time. Cornell staff are continuing to monitor performance and are investigating the cause of the problem to help reduce the chance of similar issues in the future.
more details

Performance Issue: experience.cornell.edu Unavailable

Start:
2019-11-07 15:49:00
Status:
Closed
Brief Description:
The website experience.cornell.edu is currently unavailable. Cornell staff are working to restore service.
Current Status:
experience.cornell.edu is available again.
more details

Scheduled Service Change: PeopleSoft Weekly Migration of Online and Batch Objects - 11/07/2019

Start:
2019-11-07 05:00:00
Status:
Closed
Brief Description:
PeopleSoft: Weekly migration of online and batch objects on Thursday, November 7, 2019
more details

Performance Issue: Warning Message Appears on Mail Sent from Office 365 to G Suite Accounts

Start:
2019-09-16 12:06:00
Status:
Closed
Brief Description:
If you send messages from your Cornell Outlook (Office 365) account to any Gmail accounts (including to Cornell students), those people are currently seeing a warning message. CIT is continuing to monitor and resolve this performance issue.
Current Status:
Cornell staff have made changes that have significantly reduced the frequency that an issue like this will occur. The remaining instances are happening due to processes in Microsoft’s systems. Microsoft has been notified of this situation and is investigating.
more details

Performance Issue: Box Performance Issues

Start:
2019-11-04 11:47:00
Status:
Closed
Brief Description:
The IT Service Desk has received a number of reports from users indicating issues with Box, including problems uploading files and viewing .pdf files.
Current Status:
The vendor resolved this issue.
more details

Performance Issue: Wired and Wi-Fi data network outage in Lowrise6

Start:
2019-11-04 11:14:00
Status:
Closed
Brief Description:
The Lowrise6 switches (lowrise6-1-4100, lowrise6-2-4100, lowrise6-1-2540) are currently down. As a result, wired and Wi-Fi data network service is unavailable at Lowrise6.
Current Status:
These switches are now back up and connectivity has been restored at Low Rise 6.
more details

Unplanned Outage: CU Blogs Service Not Responding

Start:
2019-11-04 09:20:00
Status:
Closed
Brief Description:
All blogs.cornell.edu websites are currently not loading.
Current Status:
The Cornell Blogs Service sites are working at this time. IT Staff are working with the CampusPress to determine the cause of the outage.
more details

Scheduled Service Change: KFS Patch Release - 11/03/2019

Start:
2019-11-03 06:00:00
Status:
Closed
Brief Description:
KFS Patch release scheduled for Sunday, November 3, 2019, between 6:00am-12:00pm.
more details

Scheduled Service Change: PeopleSoft: IBM Maintenance to IDC Shared Network Firewall Infrastructure

Start:
2019-11-03 02:00:00
Status:
Closed
Brief Description:
PeopleSoft: IBM Maintenance to IDC Shared Network Firewall Infrastructure Devices - 11/03/2019
more details

Performance Issue: Remedy undeliverable email issue

Start:
2019-10-31 14:41:00
Status:
Closed
Brief Description:
Emails to Remedy addresses are bouncing saying the mailbox is full and can't accept messages. The emails do end up creating and updating Remedy incidents despite the bounce. The Remedy Team is aware of the issue and currently working with the vendor.
Current Status:
Resolved
more details

Scheduled Service Change: PeopleSoft Weekly Migration of Online and Batch Objects on 10/31/2019

Start:
2019-10-31 05:00:00
Status:
Closed
Brief Description:
On Thursday, October 31, 2019, from approximately 5:00am to 7:00am, the PeopleSoft application will be unavailable due to migration of online and batch objects to PeopleSoft Production.
more details

Scheduled Service Change: PeopleSoft - Off-Cycle Migration for Financial Aid IDOC 10/28/2019

Start:
2019-10-28 05:00:00
Status:
Closed
Brief Description:
PeopleSoft - Off-Cycle Migration for Financial Aid IDOC process, needed for compliance 10/28/2019
more details

Unplanned Outage: PeopleSoft Unavailable, Some Other Services' Performance Affected

Start:
2019-10-27 09:54:00
Status:
Closed
Brief Description:
PeopleSoft is currently unavailable. The issue is also affecting Student Essentials content that requires login, as well as other services with a similar PeopleSoft integration. IBM staff are actively working on the issue.
Current Status:
IBM has resolved the issue for Cornell. IBM and Cornell staff are continuing to monitor the service.
more details

Scheduled Service Change: Main E-list Server (Y1) OS Patching on 10/27/2019

Start:
2019-10-27 11:45:00
Status:
Closed
Brief Description:
On Sunday, October 27, 2019, from 11:45am-12:45pm, the main e-list server (Y1) will be unavailable during OS patching.
more details
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