Performance Issue: Dynamic Forms Performance Issues
Last Updated:
2024-03-26 09:06:37
Event:
2024-03-25 10:18:00
Status:
Closed
Brief Description:
The Dynamic Forms service is experiencing extremely slow response times, resulting in timeout errors for users loading forms.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Enterprise Content Management
Subsites Affected:
Enterprise Content Management
Full Description:
The Dynamic Forms service is experiencing extremely slow response times, resulting in timeout errors for users loading forms. IT staff are currently working with Next Gen to resolve the issue. Additional details will be provided via the administrative e-List for the service.
CIT TDX ID:
1345595
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
The Dynamic Forms service is experiencing extremely slow response times, resulting in timeout errors for users loading forms. IT staff are currently working with Next Gen to resolve the issue. Additional details will be provided via the administrative e-List for the service. |
The issue has been resolved. |
2024-03-26 | 09:06:37 |
The Dynamic Forms service is experiencing extremely slow response times, resulting in timeout errors for users loading forms. IT staff are currently working with Next Gen to resolve the issue. Additional details will be provided via the administrative e-List for the service. |
Update: "The vendor, Next Gen, has been working with Microsoft to restore expected performance. The site and forms should now be responding properly. There are still outstanding issues they are working through with Microsoft’s support team to ensure continued stability." |
2024-03-26 | 08:13:50 |
| The Dynamic Forms service is experiencing extremely slow response times, resulting in timeout errors for users loading forms. IT staff are currently working with Next Gen to resolve the issue. Additional details will be provided via the administrative e-List for the service. | Update from Next Gen: "On Sunday 3/24/24 we completed our move to Azure. While the move was successful, as of this morning we became aware of latency in site performance. We understand the critical impact this is having and we are actively working with Microsoft to resolve this issue and improve the responsiveness of the site. We apologize for the inconvenience this is causing and will send an update as soon as we have one." | 2024-03-25 | 13:13:36 |
| The Dynamic Forms service is experiencing extremely slow response times, resulting in timeout errors for users loading forms. IT staff are currently working with Next Gen to resolve the issue. Additional details will be provided via the administrative e-List for the service. | The Dynamic Forms service is experiencing extremely slow response times, resulting in timeout errors for users loading forms. IT staff are currently working with Next Gen to resolve the issue. Additional details will be provided via the administrative e-List for the service. | 2024-03-25 | 10:20:21 |