Performance Issue: CrashPlan Console Unavailable for Administrators
Last Updated:
2024-03-27 15:28:44
Event:
2024-03-27 08:55:00
Status:
Closed
Brief Description:
The CrashPlan Admin Console is currently inaccessible and returns the administrator to the login screen after sign-in attempts, impacting the ability of Org Admins to manage users and devices. Backup and restore of individual devices is not affected.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Backup, Archive, and Recovery
Subsites Affected:
CrashPlan
Full Description:
The CrashPlan Admin Console is currently inaccessible and returns the administrator to the login screen after sign-in attempts, impacting the ability of Org Admins to manage users and devices. Backup and restore of individual devices is not affected.
CIT TDX ID:
1348509
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
The CrashPlan Admin Console is currently inaccessible and returns the administrator to the login screen after sign-in attempts, impacting the ability of Org Admins to manage users and devices. Backup and restore of individual devices is not affected. |
The issue has been resolved. |
2024-03-27 | 15:28:44 |
The CrashPlan Admin Console is currently inaccessible and returns the administrator to the login screen after sign-in attempts, impacting the ability of Org Admins to manage users and devices. Backup and restore of individual devices is not affected. |
The vendor has identified the cause of the issue and is working on implementing a fix. |
2024-03-27 | 10:20:11 |
| The CrashPlan Admin Console is currently inaccessible and returns the administrator to the login screen after sign-in attempts, impacting the ability of Org Admins to manage users and devices. Backup and restore of individual devices is not affected. | IT staff have notified the the vendor of the issue. |
2024-03-27 | 09:00:47 |