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IT Status Alerts

All Closed Alerts

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6438 results found, displaying results 141 - 161.

Unplanned Outage: Resolved: Amazon Web Services hosting outage affects Cornell Services

Start:
2021-12-07 11:38:00
Status:
Closed
Brief Description:
An Amazon Web Services (AWS) US-East hosting outage is affecting Cornell services: Apps on Demand, Canvas, Panopto, iClicker Cloud, iClicker Student apps, Digication, Code42, and Video on Demand. This outage may also be affecting other Cornell services.
Current Status:
Amazon Web Services (AWS) is reporting this issue as resolved.
more details

Performance Issue: Resolved: RedRover Clients Unable To Get IP Addresses This Morning

Start:
2021-12-07 09:34:00
Status:
Closed
Brief Description:
Users reported that RedRover clients were unable to obtain IP address leases via DHCP. The issue was identified and resolved. Disconnecting and re-connecting to RedRover should resolve the issue if it does not resolve automatically.
Current Status:
The issue was identified and resolved.
more details

Performance Issue: Resolved: Some Canvas users may receive page errors or slowness

Start:
2021-12-07 11:15:00
Status:
Closed
Brief Description:
Some users may be receiving page errors (504) or general slowness when attempting to access Canvas. The vendor has notified us that the issue has been resolved.
Current Status:
The vendor has notified us that the issue has been resolved.
more details

Scheduled Service Change: Repair configuration on high-availability firewall pair - 12/7/21

Start:
2021-12-07 05:00:00
Status:
Closed
Brief Description:
On Tuesday, December 7, 2021, between 5:00am and 7:00am, CIT Network Engineering will perform maintenance on the high-availability firewall pair in the CIT data centers.
more details

Security Alert: Urgent Chrome security patch

Start:
2021-11-17 13:34:00
Status:
Closed
Brief Description:
Google has just announced several high severity vulnerabilities in Chrome that are patched with the latest version, 96.0.4664.45. Please update as soon as possible.
more details

Scheduled Service Change: Rhodes storage maintenance - 12/5/21

Start:
2021-12-05 06:00:00
Status:
Closed
Brief Description:
CIT will be performing storage maintenance in Rhodes on Sunday, December 5, 2021, between 6:00am and 12:00pm.
more details

Scheduled Service Change: KFS-PROD Database Upgrade to Oracle v19 - 12/5/21

Start:
2021-12-05 06:00:00
Status:
Closed
Brief Description:
On Sunday, December 5, 2021, between 6:00am and 12:00pm, KFS, Cynergy, eShop, and Cynergy applications will be unavailable for a database upgrade.
more details

Scheduled Service Change: PeopleSoft: Apply Oracle Critical Security Patch updates - 12/4/2021

Start:
2021-12-04 00:00:00
Status:
Closed
Brief Description:
On Thursday, December 4, 2021, from 12:00am to approximately 3:00am, the PeopleSoft application will be unavailable due to scheduled server maintenance.
more details

Scheduled Service Change: PeopleSoft Weekly Migration of Online and Batch Objects 12/02/2021

Start:
2021-12-02 05:00:00
Status:
Closed
Brief Description:
On Thursday, December 2, 2021, from approximately 5am to 7am, the PeopleSoft application will be unavailable due to the migration of online and batch objects to PeopleSoft Production.
more details

Performance Issue: Resolved: Zoom Issues joining Meetings using an EGA on Zoom.us website

Start:
2021-12-01 11:49:00
Status:
Closed
Brief Description:
Zoom is reporting issues accessing the Zoom.us website. Users cannot start and join Zoom Meetings and Webinars while using an email (EGA-based Zoom account). Single Sign-On (SSO) using the cornell.zoom.us domain or web portal are not affected.
Current Status:
The vendor reports this issue as resolved.
more details

Performance Issue: Video On Demand Library and Video Upload

Start:
2021-11-29 10:02:00
Status:
Closed
Brief Description:
There are reports of Video On Demand users not being able to access their 'My Media' library of videos or upload new videos due to the 'Add New' option not appearing. Cornell staff have contacted the vendor, Kaltura.
Current Status:
The issue has been resolved. All users should have the appropriate access to their Video on Demand accounts.
more details

Scheduled Service Change: Shibboleth IDP maintenance on 11/28/21

Start:
2021-11-28 07:00:00
Status:
Closed
Brief Description:
Shibboleth Identity Provider (IDP) will be upgraded to v 4.1.4 on November 28 at 7:00 am. No service interruption is anticipated.
more details

Scheduled Service Change: Apply Quarterly Patches to Oracle Analytics Server (formerly OBIEE)

Start:
2021-11-28 06:00:00
Status:
Closed
Brief Description:
The Oracle Analytics Server (OAS) Production will be unavailable during patching on Sunday, November 28, 2021, from 6am to 7am.
more details

Scheduled Service Change: PeopleSoft Online and Batch Object Weekly Migration 11/24/21

Start:
2021-11-24 05:00:00
Status:
Closed
Brief Description:
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) will be unavailable Wednesday, Nov 24, 2021, approx. 5-7am.
more details

Performance Issue: Newly Hired Employees Not Provisioned Office 365 A3 Licenses

Start:
2021-08-25 08:43:00
Status:
Closed
Brief Description:
The university is running low on Office 365 A3 licenses, meaning some new employees may not be fully licensed. When this occurs, the account can't get Office 365 Pro Plus or administer Bookings sites. If this happens, contact the IT Service Desk.
Current Status:
This known issue has been moved as a notification to the webpage for Office 365 ProPlus while IT staff continue to work on a permanent solution. Users who require features available only to A3 licensees are being accommodated upon request to the IT Service Desk.
more details

Scheduled Service Change: KFS patch release on 11/21/21

Start:
2021-11-21 06:00:00
Status:
Closed
Brief Description:
KFS, Cynergy, eShop, and Cynergy Applications will be down for a patch release this Sunday from 6am to 12pm EST.
more details

Scheduled Service Change: Change current version of move ticket workflows to new iPaaS version 11/21

Start:
2021-11-21 08:00:00
Status:
Closed
Brief Description:
On Sunday, November 21, 2021, at 8:00am, the TeamDynamix support team will change the transfer ticket workflows to the new move ticket workflows listed below. These new workflows will provide a more complete transfer of the ticket.
more details

Performance Issue: TeamDynamix Incoming Email

Start:
2021-11-18 13:04:00
Status:
Closed
Brief Description:
The TeamDynamix system is experiencing system errors when reading incoming email messages. In some cases multiple tickets have been created for the same email message as a result.
Current Status:
TeamDynamix has announced that the problem has been resolved.
more details

Scheduled Service Change: PeopleSoft Online and Batch Object Weekly Migration on 11/18/21

Start:
2021-11-18 05:00:00
Status:
Closed
Brief Description:
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) will be unavailable Thurs., November 11, 2021, approx. 5-7am.
more details

Performance Issue: TeamDynamix Scheduled Reports and Ticket Reassignments

Start:
2021-11-15 11:05:00
Status:
Closed
Brief Description:
There have been reports of unexpected behavior for some tickets and reports in TeamDynamix since the recent update to version 11.4, including reports not retaining filter values from a prior month and ticket reassignment issues.
Current Status:
All reported issues have been resolved.
more details
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