Performance Issue: RingCentral performance issues
Last Updated:
2025-01-23 12:47:08
Event:
2025-01-22 14:26:00
Status:
Closed
Brief Description:
Resolved: RingCentral has notified us of a regional service issue affecting inbound and outbound calling.
User Impact:
Calls to or from Ring Central may fail or drop.
Workaround:
There is no workaround for this issue
Current Status:
The issue is resolved.
Services Affected:
Telephone
Subsites Affected:
RingCentral
Full Description:
Update: RingCentral Operations teams have implemented a fix and internal metrics are suggesting service restoration. Teams will continue to monitor for stability. Cornell Voice Engineering is actively monitoring services and will continue to communicate any changes in status throughout the day.
The RingCentral service is reporting call failures and call drops. This is impacting Cornell voice services that run on RingCentral. IT staff are working with the vendor to gather more information.
The RingCentral service is reporting call failures and call drops. This is impacting Cornell voice services that run on RingCentral. IT staff are working with the vendor to gather more information.
CIT TDX ID:
1676380
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
Update: RingCentral Operations teams have implemented a fix and internal metrics are suggesting service restoration. Teams will continue to monitor for stability. Cornell Voice Engineering is actively monitoring services and will continue to communicate any changes in status throughout the day. The RingCentral service is reporting call failures and call drops. This is impacting Cornell voice services that run on RingCentral. IT staff are working with the vendor to gather more information. |
The issue is resolved. |
2025-01-23 | 12:47:08 |
Update: RingCentral Operations teams have implemented a fix and internal metrics are suggesting service restoration. Teams will continue to monitor for stability. Cornell Voice Engineering is actively monitoring services and will continue to communicate any changes in status throughout the day. The RingCentral service is reporting call failures and call drops. This is impacting Cornell voice services that run on RingCentral. IT staff are working with the vendor to gather more information. |
RingCentral Operations teams have implemented a fix and internal metrics are suggesting service restoration. Teams will continue to monitor for stability. Cornell Voice Engineering is actively monitoring services and will continue to communicate any changes in status throughout the day. Outage information is available from the RingCentral Service Status dashboard. |
2025-01-23 | 07:53:02 |
Update: RingCentral continues to work on a fix, however IT staff have noted that calls appeared to complete more consistently sometime after 4:15 EST. They are still working the outage. The RingCentral service is reporting call failures and call drops. This is impacting Cornell voice services that run on RingCentral. IT staff are working with the vendor to gather more information. |
RingCentral continues to work on a fix, however IT staff have noted that calls appeared to complete more consistently sometime after 4:15 EST. They are still working the outage. Outage information is available from the RingCentral Service Status dashboard. |
2025-01-22 | 17:28:51 |
The RingCentral service is reporting call failures and call drops. This is impacting Cornell voice services that run on RingCentral. IT staff are working with the vendor to gather more information. |
IT staff are working with the vendor to gather more information. RingCentral is aware that Cornell voice services are affected. Outage information is available from the RingCentral Service Status dashboard. |
2025-01-22 | 14:36:23 |