Performance Issue: Qualtrics New Account Creation Unavailable
Last Updated:
2025-01-23 09:02:46
Event:
2025-01-22 16:03:00
Status:
Closed
Brief Description:
There are reports that the ability to create a new account in Cornell Qualtrics is unavailable. All existing accounts should be working as usual.
User Impact:
If someone attempts to create a new account in Cornell Qualtrics, they receive a message that no licenses are available.
Workaround:
There is no workaround for this issue
Current Status:
A cleanup was run and new accounts are being created again.
Services Affected:
Surveys
Subsites Affected:
Qualtrics (Survey Tool)
Full Description:
There are reports that the ability to create a new account in Cornell Qualtrics is unavailable. All existing accounts should be working as usual.
CIT TDX ID:
1676783
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
There are reports that the ability to create a new account in Cornell Qualtrics is unavailable. All existing accounts should be working as usual. |
A cleanup was run and new accounts are being created again. |
2025-01-23 | 09:02:46 |
There are reports that the ability to create a new account in Cornell Qualtrics is unavailable. All existing accounts should be working as usual. |
Cornell staff are working to recapture accounts containing no surveys that are no longer in use. |
2025-01-22 | 16:12:30 |