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IT Status Alerts

All Closed Alerts

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7166 results found, displaying results 1381 - 1401.

Performance Issue: Remedy Incoming Email

Start:
2020-03-10 18:15:00
Status:
Closed
Brief Description:
Remedy has been experiencing issues accepting incoming emails.
Current Status:
The vendor has performed some server maintenance that may improve Remedy performance. Users should report any continuing Remedy performance issues to remedy-admin@cornell.edu.
more details

Performance Issue: High Telephone Network Activity and Congestion

Start:
2020-03-23 19:33:00
Status:
Closed
Brief Description:
High levels of activity and congestion on outside telephone networks (land-line and cellular) is causing some calls to not complete, instead resulting in a fast busy signal. This issue is occurring outside Cornell’s telephone network.
Current Status:
This issue is due to congestion on telephone networks outside Cornell.
more details

Performance Issue: Zoom: Attendees Unable to Join Some Meetings Scheduled 3/30-4/1/20

Start:
2020-04-06 19:47:00
Status:
Closed
Brief Description:
Some Zoom users may be unable to join meetings created between 10:00am, Monday, March 30, and midday, Wednesday, April 1, 2020, which have an incorrect user domain in the authenticated users option.
Current Status:
Issue affects meetings created between 10:00am, Monday, March 30, and midday, Wednesday, April 1, 2020.
more details

Security Alert: Update Zoom Client to Patch Security Issue

Start:
2020-04-03 13:53:00
Status:
Closed
Brief Description:
Zoom has issued a new version of its client applications for Windows and Mac to address security issues. All computers--both Cornell-owned and personally owned--running Zoom Client for Meetings should be updated.
Current Status:
All computers--both Cornell-owned and personally owned--running Zoom Client for Meetings should be updated.
more details

Performance Issue: Zoom Screen-Sharing Defaults to Host-Only

Start:
2020-03-27 16:46:00
Status:
Closed
Brief Description:
On the evening of Thursday, March, 26, 2020, the default setting for screen sharing in Zoom meetings was changed by Zoom from being available for all attendees to being restricted to host only.
Current Status:
This change by Zoom is being retained for enhanced privacy and security.
more details

Performance Issue: Zoom Cloud Recording Processing

Start:
2020-03-23 21:42:00
Status:
Closed
Brief Description:
Zoom is reporting that high demand is lengthening processing time and delaying the availability of Cloud Recordings. Zoom staff are working to resolve the issue.
Current Status:
Zoom staff continues to work on this issue.
more details

Scheduled Service Change: KFS Patch Release - 04/05/2020

Start:
2020-04-05 10:00:00
Status:
Closed
Brief Description:
On Sunday, April 5, 2020, between 6am-12pm, KFS, Cynergy, e-SHOP, Cynergy Applications, and Travel reimbursement will be unavailable due to a patch release.
more details

Scheduled Service Change: Upgrade of Enterprise Directory Test Env. New Intermed. Certificate, 4/5/20

Start:
2020-04-05 11:00:00
Status:
Closed
Brief Description:
On Sunday, April 5, 2020, between 7:00am and 9:00am, the Enterprise Directory (LDAP) server’s intermediate USERTrust certificate will be upgraded.
more details

Scheduled Service Change: Upgrade bulkmail e-list servers to the latest Aurea ListManager - 4/2/20

Start:
2020-04-02 10:00:00
Status:
Closed
Brief Description:
The bulkmail e-list servers (B1) will be upgraded on Thursday, April 2, 2020, between 6:00-7:00am.
more details

Performance Issue: Video on Demand and Kaltura in Canvas

Start:
2020-03-30 16:22:00
Status:
Closed
Brief Description:
Video on Demand and other Kaltura services may be slow to respond. Kaltura staff are continuing to investigate.
Current Status:
Kaltura has resolved the issue and Video on Demand and Kaltura services are performing normally. Cornell staff are continuing to monitor.
more details

Scheduled Service Change: Upgrade Campus DNS and DHCP Service - 3/17/2020-3/31/2020

Start:
2020-03-17 09:00:00
Status:
Closed
Brief Description:
Between March 10 and March 31, 2020 (every Tuesday between 5:00am and 7:00am) CIT will move components of the central DNS (Domain Name Service), DHCP (Dynamic Host Configuration Protocol) and NTP (Network Time Protocol) services to new hardware.
more details

Scheduled Service Change: The alternate e-list server (Y2) will be upgraded - 3/31/2020

Start:
2020-03-31 10:00:00
Status:
Closed
Brief Description:
The alternate e-list server (Y2) will be upgraded to the latest version of Aurea (Lyris) Listmanager on Tuesday, March 31, 2020, between 6:00 and 7:00am.
more details

Scheduled Service Change: Increase VPN capacity from 5,000 to 7,500 sessions - 3/30/2020

Start:
2020-03-30 09:00:00
Status:
Closed
Brief Description:
VPN capacity will be increased from 5,000 to 7,500 available connections on Monday, March 30, 2020, between 5:00 and 7:00am.
more details

Performance Issue: Zoom Calendar and Contact Integration Authentication Issue

Start:
2020-03-13 13:09:00
Status:
Closed
Brief Description:
Users are reporting an error in Zoom of Calendar authorization has expired. 
Current Status:
IT staff are working with the vendor to resolve the issue.
more details

Unplanned Outage: Video On Demand and Kaltura Services

Start:
2020-03-26 20:33:00
Status:
Closed
Brief Description:
Cornell Video On Demand and Kaltura Services are unavailable. Kaltura staff are aware of the issue and working on it. For updates, visit https://status.kaltura.com/incidents/lfv4mmr23xc5
Current Status:
Kaltura has resolved the issue and service has been restored.
more details

Scheduled Service Change: PeopleSoft Weekly Migration of Online and Batch Objects - 3/26/2020

Start:
2020-03-26 09:00:00
Status:
Closed
Brief Description:
On Thursday, March 26, 2020, between 5:00am and 7:00am, weekly migration of online and batch objects to PeopleSoft Production will take place.
more details

Scheduled Service Change: Canvas Media Server upgrade - 3/25/2020

Start:
2020-03-25 07:00:00
Status:
Closed
Brief Description:
On Wednesday, March 25, 2020, between 3:00am and 5:00am (ET), Canvas will upgrade their media servers.
more details

Security Alert: Microsoft SMBv3 Remote Code Vulnerability

Start:
2020-03-13 13:33:00
Status:
Closed
Brief Description:
Microsoft disclosed vulnerability: CVE-2020-0796 Windows SMBv3 Client/Server Remote Code Execution Vulnerability. A remote attacker could exploit this vulnerability to execute remote code on a vulnerable server or client. Mitigating updates are available.
Current Status:
Updates are available. ITSO recommends immediate patching of all affected systems.
more details

Scheduled Service Change: KFS Patch Release - 3/22/2020

Start:
2020-03-22 10:00:00
Status:
Closed
Brief Description:
On Sunday, March 22, 2020, between 6:00am and 12:00pm, KFS will be down for a patch release.
more details

Performance Issue: AppSpace Service

Start:
2020-03-20 13:55:00
Status:
Closed
Brief Description:
There have been reports of some users not being able to login to www.appspace.com. Users may get the following error "There was a problem logging in. Please check your configuration or contact our support team."
Current Status:
The issue has been resolved.
more details
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