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Performance Issue: Office 365 Authentication

Last Updated:
2020-09-29 08:11:32
Event:
2020-09-28 19:06:00
Status:
Closed
Brief Description:
Office 365 authentication is currently not working. Cornell and Microsoft staff are investigating. Office 365 services are currently only available for users who have cached credentials. This issue is affecting many Microsoft customers.
User Impact:
Users attempting to sign in will see the message "This page isn't working right now." Office 365 services are currently only available for users who have cached credentials.
Workaround:
There is no workaround for this issue
Current Status:
Microsoft confirmed the problem has been fixed and closed the issue early this morning.
Services Affected:
Email and Calendar
Subsites Affected:
Faculty/Staff Email (Office 365)
Office 365 Productivity Bundle
Full Description:
Office 365 authentication is currently not working. Cornell and Microsoft staff are investigating. Office 365 services are currently only available for users who have cached credentials. This issue is affecting many Microsoft customers. It is much broader than Cornell.
CIT TDX ID:
151476



Timeline of Changes

Description Current Status Date Time
Office 365 authentication is currently not working. Cornell and Microsoft staff are investigating. Office 365 services are currently only available for users who have cached credentials. This issue is affecting many Microsoft customers. It is much broader than Cornell. Microsoft confirmed the problem has been fixed and closed the issue early this morning. 2020-09-29 08:11:32
Office 365 authentication is currently not working. Cornell and Microsoft staff are investigating. Office 365 services are currently only available for users who have cached credentials. This issue is affecting many Microsoft customers. It is much broader than Cornell. Microsoft has provided an update that they are seeing improvement for multiple services after applying mitigation steps and they will continue monitoring the services to ensure full recovery. 2020-09-28 20:48:35
Office 365 authentication is currently not working. Cornell and Microsoft staff are investigating. Office 365 services are currently only available for users who have cached credentials. This issue is affecting many Microsoft customers. It is much broader than Cornell. There are some reports of members of the Cornell community being able to authenticate. Attempts to access service may be successful if tried. Microsoft is continuing to work on the issue. They are trying to identify infrastructure that can can be used to route around the problem. 2020-09-28 20:09:34
Office 365 authentication is currently not working. Cornell and Microsoft staff are investigating. Office 365 services are currently only available for users who have cached credentials. This issue is affecting many Microsoft customers. It is much broader than Cornell. Microsoft is attempting to fix the issue. This issue is affecting many Microsoft Customers. It is much broader than Cornell. 2020-09-28 19:38:26
Office 365 authentication is currently not working. Cornell and Microsoft staff are investigating. Office 365 services are currently only available for users who have cached credentials. Cornell and Microsoft staff are investigating. 2020-09-28 19:08:36