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IT Status Alerts

All Closed Alerts

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6293 results found, displaying results 381 - 401.

Performance Issue: Adobe Sign users unable to authenticate with Single Sign-On

Start:
2020-07-09 15:22:00
Status:
Closed
Brief Description:
An issue resulting from changes to Adobe's integration with Box is preventing users of the Adobe Sign from being able to authenticate using Cornell Single Sign-On (SSO). This is preventing users from being able to use the integration.
Current Status:
As Adobe and Cornell staff continue to work to develop a fix, this known issue is being moved to the Electronic Signature service website: https://it.cornell.edu/e-sign
more details

Performance Issue: covid.cornell.edu and some other Cornell websites

Start:
2020-08-25 11:05:00
Status:
Closed
Brief Description:
covid.cornell.edu and some other Cornell websites are currently unavailable or loading extremely slowly. The hosting provider is working on the problem.
Current Status:
The issue is resolved and affected websites are performing normally.
more details

Performance Issue: Video On Demand and Kaltura Previews and Thumbnails

Start:
2020-08-24 12:11:00
Status:
Closed
Brief Description:
Media thumbnails and previews are not loading for some content for the Video On Demand and related Kaltura services, including Kaltura services in Canvas. Cornell staff are working with the vendor on this issue.
Current Status:
The vendor pushed out a fix for this issue on Monday, August 24, 2020. The service is operating normally.
more details

Performance Issue: Zoom Web Interface

Start:
2020-08-24 08:23:00
Status:
Closed
Brief Description:
Attempts to sign into the Zoom web interface through zoom.us and cornell.zoom.us are not working. Zoom meetings appear to be running normally. Zoom is working on the issue, which is affecting their service overall.
Current Status:
Zoom has resolved the issue. They are continuing to monitor the service.
more details

Scheduled Service Change: KFS patch release August 23, 2020

Start:
2020-08-23 06:00:00
Status:
Closed
Brief Description:
KFS, Cynergy, eShop, and Cynergy Applications will be down for a patch release this Sunday from 6am to 12pm EST.
more details

Scheduled Service Change: Confluence Wiki migration and upgrade

Start:
2020-08-21 17:00:00
Status:
Closed
Brief Description:
Confluence wiki will be under maintenance from 5pm, Friday, August 21, 2020 through most of Sunday, August 23, to move the service to the cloud and upgrade it.
more details

Scheduled Service Change: PeopleSoft Online and Batch Object Weekly Migration

Start:
2020-08-20 05:00:00
Status:
Closed
Brief Description:
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) will be unavailable on Thursday, August 20, 2020, 5-7am.
more details

Unplanned Outage: Longview: Web Access to Application Unavailable

Start:
2020-08-17 09:18:00
Status:
Closed
Brief Description:
Longview (production) is currently down. The servers are up and running, but web access to the application is unavailable. The issue is occurring with vendor hosting and they are working on it.
Current Status:
The issue was resolved by the vendor before 11am.
more details

Scheduled Service Change: Firmware upgrade on v5030e-ccc23

Start:
2020-08-16 08:00:00
Status:
Closed
Brief Description:
On Sunday, Aug 16, 2020, from 8am to noon, CIT will be performing maintenance on one of the storage arrays supporting the IBM SAN Volume Controller (SVC) in CCC.
more details

Scheduled Service Change: Move Zoom call-back feature from basic/standard feature to premium features

Start:
2020-08-16 08:00:00
Status:
Closed
Brief Description:
The Zoom telephony call-back/call-out option (where a participant provides a phone number and Zoom then calls them to have them join the audio portion of a meeting) will move from basic/standard features to the premium audio group.
more details

Scheduled Service Change: Remove Validity Period Selection from SSL Certificate Request Form

Start:
2020-08-16 08:00:00
Status:
Closed
Brief Description:
Starting August 19, 2020, the vendor Sectigo will no longer be able to offer two-year public TLS certificates. Because of this change, the validity period drop-down box will be removed from the Cornell SSL certificate request form on August 16, 2020.
more details

Scheduled Service Change: San Volume Controller (SVC) maintenance in CCC

Start:
2020-08-14 05:00:00
Status:
Closed
Brief Description:
On Friday 08/14/2020 from 5:00am-7:00am CIT will be performing IBM SAN Volume Controller (SVC) maintenance in CCC.
more details

Scheduled Service Change: PeopleSoft Online and Batch Object Weekly Migration

Start:
2020-08-13 05:00:00
Status:
Closed
Brief Description:
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) will be unavailable on Thursday, August 13, 2020, 5-7am.
more details

Performance Issue: Post-Power Outage-Related Issues

Start:
2020-08-11 10:15:00
Status:
Closed
Brief Description:
A campus power outage this morning (power has been restored) is causing performance issues with some IT services. Cornell staff are investigating.
Current Status:
The service has been available and stable overnight. CIT staff is continuing to monitor performance.
more details

Scheduled Service Change: Move five phone switches to new UPS’s

Start:
2020-08-12 05:00:00
Status:
Closed
Brief Description:
On Thursday, August 12, 2020 from 5am to 6am, CIT Field Services will be moving phone switches to new uninterruptible power supplies (UPS). During this window, phone service will be disrupted for approximately five minutes as the phone switches reboot.
more details

Performance Issue: Some NetID Management Services and Other Services

Start:
2020-08-11 16:06:00
Status:
Closed
Brief Description:
A problem with OID lookup is causing some NetID management services (such as activation) to not work. It may also be affecting other campus IT services.
Current Status:
The issue has been resolved.
more details

Scheduled Service Change: PeopleSoft Off-Cycle Migration

Start:
2020-08-11 05:00:00
Status:
Closed
Brief Description:
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) will be unavailable the morning of August 11, 2020.
more details

Scheduled Service Change: Turn on warnings in Qualtrics for SSN, Tax ID, and credit card

Start:
2020-08-09 05:00:00
Status:
Closed
Brief Description:
On Sunday, August 9, 2020, a feature will be turned on in Cornell Qualtrics that, if a survey administrator appears to ask for a Social Security, Tax ID, or Credit Card Number, they will be shown a warning.
more details

Scheduled Service Change: PeopleSoft Weekly Migration of Online and Batch Objects 08/06/2020

Start:
2020-08-06 05:00:00
Status:
Closed
Brief Description:
On Thursday, August 6, 2020, from approximately 5:00am to 7:00am, the PeopleSoft application will be unavailable due to the migration of online and batch objects to PeopleSoft Production.
more details

Performance Issue: Users Encountering Issues with Exchange Account Manager

Start:
2020-08-05 10:35:00
Status:
Closed
Brief Description:
In response to performance issues, Exchange Account Manager will be restarted. The service will not be available during the restart process.
Current Status:
IT staff have restored service.
more details
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