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Performance: Exchange Group Accounts - login name change for IMAP clients

Last Updated:
2011-04-11 00:00:00
Event:
2011-04-04 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The format of the login name used to access Exchange Group Accounts (EGAs) changed the weekend of April 2. The change affects people who use Thunderbird, Apple Mail, or other IMAP/POP clients to access EGAs. Please click "Read more" for instructions.



Timeline of Changes

Description Current Status Date Time
The information below describes what has changed; how to adjust Thunderbird, Apple Mail, and other IMAP/POP clients; and what hasn't changed.\n\n*****\nWHAT HAS CHANGED\n*****\n\nPreviously, EGA login names took the form of ga.EGALoginID (for example, ga.sheep-shearing) and were limited to 19 characters. \n\nNow, EGA login names take the form of EGALoginID (for example, sheep-shearing), and no longer have a character limitation. In other words, the EGA login name is now identical to the name part of the EGA's email address (everything to the left of the @ symbol).\n\n\n*****\nCONFIGURATION CHANGES NEEDED\n for Apple Mail, Thunderbird, and other IMAP/POP clients:\n*****\n\nBecause of this difference, the EGA configurations in Apple Mail, Thunderbird, and other clients that connect to EGAs using IMAP or POP must be adjusted in order for these clients to continue accessing EGAs.\n\nIn Thunderbird, the username needs to be adjusted to follow this format:\n\nNetID@cornell.edu\EGALoginID \n(for example, pqs665@cornell.edu\sheep-shearing)\n\nIn Apple Mail, the username needs to be adjusted to follow this format:\n\nCornell/NetID/EGALoginID \n(for example, Cornell/pqs665/sheep-shearing)\n\n\n*****\nWHAT HASN'T CHANGED:\n*****\n\nEGA configurations in Outlook 2007, 2010, and 2011, and Entourage 2008 Web Services Edition, don't need to be adjusted if the EGAs were configured in Exchange mode. \n\nThe URL string that is used to access EGAs via Outlook Web Access has not changed. That string still follows this format:\n\nhttps://exchange.cornell.edu/owa/EGAemail-address\n(for example, https://exchange.cornell.edu/owa/sheep-shearing@cornell.edu)\n\nFinally, the configuration for accessing EGAs via automated processes has not changed.\n The information below describes what has changed; how to adjust Thunderbird, Apple Mail, and other IMAP/POP clients; and what hasn't changed.\n\n*****\nWHAT HAS CHANGED\n*****\n\nPreviously, EGA login names took the form of ga.EGALoginID (for example, ga.sheep-shearing) and were limited to 19 characters. \n\nNow, EGA login names take the form of EGALoginID (for example, sheep-shearing), and no longer have a character limitation. In other words, the EGA login name is now identical to the name part of the EGA's email address (everything to the left of the @ symbol).\n\n\n*****\nCONFIGURATION CHANGES NEEDED\n for Apple Mail, Thunderbird, and other IMAP/POP clients:\n*****\n\nBecause of this difference, the EGA configurations in Apple Mail, Thunderbird, and other clients that connect to EGAs using IMAP or POP must be adjusted in order for these clients to continue accessing EGAs.\n\nIn Thunderbird, the username needs to be adjusted to follow this format:\n\nNetID@cornell.edu\EGALoginID \n(for example, pqs665@cornell.edu\sheep-shearing)\n\nIn Apple Mail, the username needs to be adjusted to follow this format:\n\nCornell/NetID/EGALoginID \n(for example, Cornell/pqs665/sheep-shearing)\n\n\n*****\nWHAT HASN'T CHANGED:\n*****\n\nEGA configurations in Outlook 2007, 2010, and 2011, and Entourage 2008 Web Services Edition, don't need to be adjusted if the EGAs were configured in Exchange mode. \n\nThe URL string that is used to access EGAs via Outlook Web Access has not changed. That string still follows this format:\n\nhttps://exchange.cornell.edu/owa/EGAemail-address\n(for example, https://exchange.cornell.edu/owa/sheep-shearing@cornell.edu)\n\nFinally, the configuration for accessing EGAs via automated processes has not changed.\n 2011-04-08 00:00:00
This is information about a change users need to make. This is information about a change users need to make. 2011-04-04 00:00:00