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Performance: Potential Problem With Email Addresses

Last Updated:
2011-04-01 00:00:00
Event:
2011-04-01 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
We have reports that the preferred email address of some individuals may have been set to their netid rather than their preferred alias (COEA). This may cause rejections of posting to lists when this does not match the email address used to subscribe to the list.



Timeline of Changes

Description Current Status Date Time
CIT staff are investigating the problem. CIT staff are investigating the problem. 2011-04-01 00:00:00
We have identified a problem with a data feed that has caused this problem, and expect to have the correct preferences reloaded into the system by mid-afternoon.\n\nBecause of a change introduced by Lyris, the supplier of our list manager software, Cornell e-lists are not returning rejected postings to the sender. Senders will need to notice whether their postings have appeared, and re-send them after we have fixed the preferred address problem. We have identified a problem with a data feed that has caused this problem, and expect to have the correct preferences reloaded into the system by mid-afternoon.\n\nBecause of a change introduced by Lyris, the supplier of our list manager software, Cornell e-lists are not returning rejected postings to the sender. Senders will need to notice whether their postings have appeared, and re-send them after we have fixed the preferred address problem. 2011-04-01 00:00:00
Addresses for users should now all be correct.\nEGA addresses will take some more time to correct. Addresses for users should now all be correct.\nEGA addresses will take some more time to correct. 2011-04-01 00:00:00
The problem has been resolved. The problem has been resolved. 2011-04-01 00:00:00