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Performance: Exchange issue affecting some "From" display names

Last Updated:
2011-03-23 00:00:00
Event:
2011-03-22 00:00:00
Status:
Closed
Brief Description:
Exchange
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
An issue with Exchange routing is currently causing the name part of some "From" display names to be replaced by a data string. This issue has absolutely no effect on sending, receiving, replying to, or forwarding messages, but it is a noticeable difference that some users have questioned. CIT is working to resolve the issue.



Timeline of Changes

Description Current Status Date Time
The issue has been resolved. The issue has been resolved. 2011-03-23 00:00:00
The issue is an unexpected consequence of changes that CIT has made to continue preparing email routing to be handled by the Exchange system. We have escalated the issue to Microsoft.\n\nDetailed information:\n\nThis issue is occurring with "From" display names that belong to individuals who have a Cornell Exchange account and forward their Cornell email to other addresses (including other addresses at Cornell that are not part of the Cornell Exchange system). \n\nWhen they use their other address to send messages to a Cornell Exchange account, the name part of their "From" display name is being replaced by a data string.\n\nFor example, imagine the fictional Andrew Dickson White forwards his Cornell email to a Gmail account. Mr. White sends a message from his Gmail account to a colleague's Cornell Exchange account. When the colleague receives Mr. White's message, the "From" display name looks something like this -- {c0690c08-bc4f-472f-96dd-21a809ae44f8} -- followed by Mr. White's usual gmail.com address. The issue is an unexpected consequence of changes that CIT has made to continue preparing email routing to be handled by the Exchange system. We have escalated the issue to Microsoft.\n\nDetailed information:\n\nThis issue is occurring with "From" display names that belong to individuals who have a Cornell Exchange account and forward their Cornell email to other addresses (including other addresses at Cornell that are not part of the Cornell Exchange system). \n\nWhen they use their other address to send messages to a Cornell Exchange account, the name part of their "From" display name is being replaced by a data string.\n\nFor example, imagine the fictional Andrew Dickson White forwards his Cornell email to a Gmail account. Mr. White sends a message from his Gmail account to a colleague's Cornell Exchange account. When the colleague receives Mr. White's message, the "From" display name looks something like this -- {c0690c08-bc4f-472f-96dd-21a809ae44f8} -- followed by Mr. White's usual gmail.com address. 2011-03-22 00:00:00