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Unplanned Outage: Colts

Last Updated:
2011-03-15 00:00:00
Event:
2011-03-14 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has once again received reports that users are unable to access Colts.



Timeline of Changes

Description Current Status Date Time
COLTS issues were finally resolved yesterday around 4pm. We narrowed the problem down and we identified that it was a connection issue between ColdFusion and the database. The problem was caused by Sunday “tax and fix” applied to PeopleSoft/COLTS database. The database driver cache needed to be flushed. Only one COLTS CF instance had this problem. The solution was restarting that instance (cfd-isoisca). COLTS issues were finally resolved yesterday around 4pm. We narrowed the problem down and we identified that it was a connection issue between ColdFusion and the database. The problem was caused by Sunday “tax and fix” applied to PeopleSoft/COLTS database. The database driver cache needed to be flushed. Only one COLTS CF instance had this problem. The solution was restarting that instance (cfd-isoisca). 2011-03-15 00:00:00
We are currently investigating this problem and will notify you of any updates on this situation. We are currently investigating this problem and will notify you of any updates on this situation. 2011-03-14 00:00:00