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Unplanned Outage: Voice Phone Service Fed Out of The Uris Node

Last Updated:
2011-03-11 00:00:00
Event:
2011-03-11 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Customers in the area of the Uris node are reporting no voice phone service.\n\nBuildings Reporting Outages:\n\nBarton\nUris\nLynah Rink



Timeline of Changes

Description Current Status Date Time
CIT and Avaya techs are investigating the problem. CIT and Avaya techs are investigating the problem. 2011-03-11 00:00:00
The telephone service out of Uris is stable and working.\nIf individual phones are not responsive, NCS will need to busy out and release those phones. \nThe cause of the optical fiber problems was determined by Avaya to be the fibers themselves.\n\nBarton, Uris, and Lynah rink currently have working voice phone service.\n The telephone service out of Uris is stable and working.\nIf individual phones are not responsive, NCS will need to busy out and release those phones. \nThe cause of the optical fiber problems was determined by Avaya to be the fibers themselves.\n\nBarton, Uris, and Lynah rink currently have working voice phone service.\n 2011-03-11 00:00:00
Around 4:00 p.m., one of the Avaya PBX cabinets in the Uris Hall switchroom went down. It was back in service around 4:15. The Avaya technician who was on site at the time worked on the problem. As of 6:15, service was stable. Some phones may not have come back up correctly - those phones will need to be busied out and released by NCS on a case by case basis. Around 4:00 p.m., one of the Avaya PBX cabinets in the Uris Hall switchroom went down. It was back in service around 4:15. The Avaya technician who was on site at the time worked on the problem. As of 6:15, service was stable. Some phones may not have come back up correctly - those phones will need to be busied out and released by NCS on a case by case basis. 2011-03-11 00:00:00