Skip to main content

Scheduled Service Change: Adobe Connect Upgrade

Last Updated:
2011-03-10 00:00:00
Event:
2011-03-11 00:00:00
Status:
Closed
Brief Description:
User Impact:
Adobe Connect system may be intermittently unavailable. If you experience any problems after the maintenance window, please contact cit-av@cornell.edu.\n\n\nAdobe Acrobat Connect 8 offers new features and a revised user interface. To become familiar with these changes, and ensure a smooth transition CIT recommends that Adobe Connect users:\n• Visit the Adobe Connect 8 Migration Center.\n http://www.adobe.com/go/get_ac8_migration?trackingid=IDTOP\n• Sign up for a 30-day preview account to get familiar with the new meeting experience and features in advance of your upgrade. http://labs.adobe.com/technologies/adobeconnect8/?trackingid=IDTOK\n• If you are using the MeetingOne phone bridge, confirm that your Audio Profiles are correct. Select My Profile from the Adobe Connect portal to confirm this setting. http://cornell.adobeconnect.com\n• Ensure that you have Adobe Flash Player 10.1 or a more recent version. http://get.adobe.com/flashplayer/\n• Ensure that you have the new Adobe Connect Add-in. Download the Adobe Connect Add-in for:\n o Windows http://www.adobe.com/go/adobeconnect_8_addin_win\n o Mac http://www.adobe.com/go/adobeconnect_8_addin_mac\n o Linux http://www.adobe.com/go/adobeconnect_8_addin_lin\n\nIf you have any questions or concerns regarding this change, please contact Video Collaboration Services at 255-2345 or email cit-av@cornell.edu.\n
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT’s Adobe Connect accounts will be updated to Adobe Connect 8 on March 11, 2011 at 11:00PM EST, and concluding on March 12, 2011 at 5:00AM EST.