Performance: Some iClicker remotes not being recognized
Last Updated:
2011-02-03 05:00:00
Event:
2011-02-01 05:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some iClickers purchased in January are not being recognized correctly by the instructor's receiver base and software. Clickers with ID numbers beginning with two (2) are affected.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Working with the vendor, we have identified how the problem with these iClickers can be resolved. We will be upgrading all instructor / classroom receiver bases and Cornell's clicker registration system to be compatible with the new clicker ID format, which caused the problem with clicker registrations. | Working with the vendor, we have identified how the problem with these iClickers can be resolved. We will be upgrading all instructor / classroom receiver bases and Cornell's clicker registration system to be compatible with the new clicker ID format, which caused the problem with clicker registrations. | 2011-02-03 | 05:00:00 |
| We are still working with the vendor on this issue. We will post more details as soon as they are available. | We are still working with the vendor on this issue. We will post more details as soon as they are available. | 2011-02-02 | 05:00:00 |
| About 350 iClickers sold in January may be affected.\n \nCIT is working with the vendor to resolve this issue. We apologize for the inconvenience and are available to provide assistance.\n\nInstructors: please email atc_support@cornell.edu if you have any questions or need support. | About 350 iClickers sold in January may be affected.\n \nCIT is working with the vendor to resolve this issue. We apologize for the inconvenience and are available to provide assistance.\n\nInstructors: please email atc_support@cornell.edu if you have any questions or need support. | 2011-02-01 | 05:00:00 |