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Performance: Some iClicker remotes not being recognized

Last Updated:
2011-02-03 00:00:00
Event:
2011-02-01 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some iClickers purchased in January are not being recognized correctly by the instructor's receiver base and software. Clickers with ID numbers beginning with two (2) are affected.



Timeline of Changes

Description Current Status Date Time
Working with the vendor, we have identified how the problem with these iClickers can be resolved. We will be upgrading all instructor / classroom receiver bases and Cornell's clicker registration system to be compatible with the new clicker ID format, which caused the problem with clicker registrations. Working with the vendor, we have identified how the problem with these iClickers can be resolved. We will be upgrading all instructor / classroom receiver bases and Cornell's clicker registration system to be compatible with the new clicker ID format, which caused the problem with clicker registrations. 2011-02-03 00:00:00
We are still working with the vendor on this issue. We will post more details as soon as they are available. We are still working with the vendor on this issue. We will post more details as soon as they are available. 2011-02-02 00:00:00
About 350 iClickers sold in January may be affected.\n \nCIT is working with the vendor to resolve this issue. We apologize for the inconvenience and are available to provide assistance.\n\nInstructors: please email atc_support@cornell.edu if you have any questions or need support. About 350 iClickers sold in January may be affected.\n \nCIT is working with the vendor to resolve this issue. We apologize for the inconvenience and are available to provide assistance.\n\nInstructors: please email atc_support@cornell.edu if you have any questions or need support. 2011-02-01 00:00:00