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Unplanned Outage: Blackboard

Last Updated:
2011-01-26 00:00:00
Event:
2011-01-26 00:00:00
Status:
Closed
Brief Description:
Blackboard
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Blackboard is currently unavailable. We are restarting the service now. The vendor is already engaged, as we have been working through intermittent login issues this week, as previously reported.\n\nWe are aware that this is a very busy time of year for Blackboard and the system is at peak usage, and are working to restore the service as soon as we can.



Timeline of Changes

Description Current Status Date Time
We are investigating the problem and will provide updates. We are investigating the problem and will provide updates. 2011-01-26 00:00:00
We'd like to apologize for any confusion. This performance issue was originally reported as follows:\n\nUnplanned Outage: Problems With Blackboard\n\nIn fact, there has not been an outage. Blackboard is experiencing the same intermittent login issues as previously this week, which can be remedied by restarting your web browser application.\n\nWe will continue investigating the problem until a resolution is found.\n\nThank you very much for your patience. We'd like to apologize for any confusion. This performance issue was originally reported as follows:\n\nUnplanned Outage: Problems With Blackboard\n\nIn fact, there has not been an outage. Blackboard is experiencing the same intermittent login issues as previously this week, which can be remedied by restarting your web browser application.\n\nWe will continue investigating the problem until a resolution is found.\n\nThank you very much for your patience. 2011-01-26 00:00:00
We will provide an update about the outage in one hour, if the service is not already available at that time. We will provide an update about the outage in one hour, if the service is not already available at that time. 2011-01-26 00:00:00
Blackboard is back online. We are still working on stabilizing the system. We will update you if there are any major changes to the system availability.\n\nThank you again for your patience.\n Blackboard is back online. We are still working on stabilizing the system. We will update you if there are any major changes to the system availability.\n\nThank you again for your patience.\n 2011-01-26 00:00:00