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Unplanned Outage: Peoplesoft Production

Last Updated:
2011-01-25 00:00:00
Event:
2011-01-25 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
We are receiving reports of jobs not posting in PeopleSoft production. We are investigating the problem and will attempt to resolve them as quickly as possible. We will keep you informed as to the status of this problem.



Timeline of Changes

Description Current Status Date Time
We are continuing to investigate this issue. We will provide updates as additional information is available. We are continuing to investigate this issue. We will provide updates as additional information is available. 2011-01-25 00:00:00
We are continuing to work to resolve this issue. We will provide updates as additional information is available. We are continuing to work to resolve this issue. We will provide updates as additional information is available. 2011-01-25 00:00:00
We are continuing to work on this issue.\nPeopleSoft is operational and jobs are continued to be processed but not posted to the report repository. We expect this issue to be resolved when the server patching, which is currently taking place, is completed. The patching process will be completed by Noon today. However, if you have a critical need for you output, please submit a ticket to peoplesoftapp-support@cornell.edu.\n We are continuing to work on this issue.\nPeopleSoft is operational and jobs are continued to be processed but not posted to the report repository. We expect this issue to be resolved when the server patching, which is currently taking place, is completed. The patching process will be completed by Noon today. However, if you have a critical need for you output, please submit a ticket to peoplesoftapp-support@cornell.edu.\n 2011-01-25 00:00:00
The issue of jobs not posting to the report repository in PSPROD has been resolved and jobs are now posting. Additional details are available below.\n\nThe issue of jobs not posting to the report repository was a result of a limitation in a configuration file setting on the web server which was operating during the server patching process. The configuration file setting on the web server which was not running, due to patching of the server on which it is housed, was unlimited. The configuration file setting on the web server will be addressed. The problem today was resolved when patching was completed and the web server was started. The issue of jobs not posting to the report repository in PSPROD has been resolved and jobs are now posting. Additional details are available below.\n\nThe issue of jobs not posting to the report repository was a result of a limitation in a configuration file setting on the web server which was operating during the server patching process. The configuration file setting on the web server which was not running, due to patching of the server on which it is housed, was unlimited. The configuration file setting on the web server will be addressed. The problem today was resolved when patching was completed and the web server was started. 2011-01-25 00:00:00