Skip to main content

Performance: Blackboard intermittent login problem

Last Updated:
2011-01-26 00:00:00
Event:
2011-01-24 00:00:00
Status:
Closed
Brief Description:
Blackboard
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some Blackboard users may experience problem accessing Blackboard. If you cannot login, restarting web browser application may resolve the problem. \n\nThis is an intermittent problem, the support team is working on resolving this issue as quickly as possible.



Timeline of Changes

Description Current Status Date Time
The Blackboard performance issue has now been resolved. CIT technical staff have applied a vendor provided patch to resolve this problem.\n\nWe continue to monitor the system. The Blackboard performance issue has now been resolved. CIT technical staff have applied a vendor provided patch to resolve this problem.\n\nWe continue to monitor the system. 2011-01-26 00:00:00
Blackboard performance has been steady and no user problems were reported since the vendor recommended patch was applied yesterday, 1/24/11 at 3:30 pm. We continue to actively monitor the system until we are confident that the intermittent login problem has been resolved. Blackboard performance has been steady and no user problems were reported since the vendor recommended patch was applied yesterday, 1/24/11 at 3:30 pm. We continue to actively monitor the system until we are confident that the intermittent login problem has been resolved. 2011-01-25 00:00:00
Thank you for your patience. Thank you for your patience. 2011-01-24 00:00:00
We have been working with the vendor to resolve the intermittent issues with Blackboard login that some users have experienced earlier today. We continue to work on the solution and will post a notification when the issue is resolved.\n\nThank you for your continued patience.\nBlackboard Support Team\n We have been working with the vendor to resolve the intermittent issues with Blackboard login that some users have experienced earlier today. We continue to work on the solution and will post a notification when the issue is resolved.\n\nThank you for your continued patience.\nBlackboard Support Team\n 2011-01-24 00:00:00
We have applied the vendor recommended patch to Blackboard that should resolve the performance problem some users experienced earlier today. We will continue to actively monitor the system throughout the night.\n\nAgain, thank you for your patience.\nBlackboard Support Team\n We have applied the vendor recommended patch to Blackboard that should resolve the performance problem some users experienced earlier today. We will continue to actively monitor the system throughout the night.\n\nAgain, thank you for your patience.\nBlackboard Support Team\n 2011-01-24 00:00:00