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Unplanned Outage: Exchange Mail and OWA Service

Last Updated:
2011-01-20 00:00:00
Event:
2011-01-19 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that users are unable to access the Exchange Mail and OWA Service.



Timeline of Changes

Description Current Status Date Time
From Tuesday 10pm until mid-afternoon on Wednesday, 50 Exchange accounts were temporarily disabled by a provisioning error. Mail was still delivered to these accounts even though they were inaccessible from clients for that time. Any calendar proposals created during that time were also retained.\n\nCIT is contacting the affected users directly.\n From Tuesday 10pm until mid-afternoon on Wednesday, 50 Exchange accounts were temporarily disabled by a provisioning error. Mail was still delivered to these accounts even though they were inaccessible from clients for that time. Any calendar proposals created during that time were also retained.\n\nCIT is contacting the affected users directly.\n 2011-01-20 00:00:00
We are currently investigating this problem and will notify you with updates on this situation. We are currently investigating this problem and will notify you with updates on this situation. 2011-01-19 00:00:00
The reported performance problems on Exchange Outlook Web Access have been resolved. The Exchange Client Access Servers were having difficulty resolving the user mailbox location. We are investigating the exact cause now. It appears there may have been a problem with the exchange alias attribute being removed from the directory service. This is also being investigated. The reported performance problems on Exchange Outlook Web Access have been resolved. The Exchange Client Access Servers were having difficulty resolving the user mailbox location. We are investigating the exact cause now. It appears there may have been a problem with the exchange alias attribute being removed from the directory service. This is also being investigated. 2011-01-19 00:00:00