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Performance: Slow login for services that require Cornell authentication/authorizat

Last Updated:
2011-01-14 00:00:00
Event:
2011-01-11 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Several services that use CIT authentication / authorization methods, such as CUWebLogin, are being affected by slow login times. If users wait, they will eventually be logged in. CIT is working to resolve the problem; please click the "Read more" link for a list of affected services.



Timeline of Changes

Description Current Status Date Time
CIT has confirmed the cause of the January 11 issue regarding slow login times for services that use Cornell authentication / authorization.\n\nA component of the authorization service, called the Permit Bridge, was severely overloaded. Three factors contributed to the load: the way CornellAD handles LDAP calls; dependencies and conflicts that exist for the name "cornell.edu"; and planned maintenance for the cornell.edu website that was completed earlier that morning.\n\nWe resolved the issue with a short-term fix that changed how LDAP calls are handled by the Permit Bridge. We are researching the best approach for the permanent solution. CIT has confirmed the cause of the January 11 issue regarding slow login times for services that use Cornell authentication / authorization.\n\nA component of the authorization service, called the Permit Bridge, was severely overloaded. Three factors contributed to the load: the way CornellAD handles LDAP calls; dependencies and conflicts that exist for the name "cornell.edu"; and planned maintenance for the cornell.edu website that was completed earlier that morning.\n\nWe resolved the issue with a short-term fix that changed how LDAP calls are handled by the Permit Bridge. We are researching the best approach for the permanent solution. 2011-01-14 00:00:00
CIT's Identity Management team is currently working to resolve the problem. Affected services include:\n\nConfluence\nServices in the shared hosting environment\nuPortal.Cornell\nWhoIAm\nRedRover Secure\nVPN\n\nThe Permit Bridge is experiencing problems; CIT is investigating to determine if that is the cause. CUWebLogin has been ruled out as the cause. CIT's Identity Management team is currently working to resolve the problem. Affected services include:\n\nConfluence\nServices in the shared hosting environment\nuPortal.Cornell\nWhoIAm\nRedRover Secure\nVPN\n\nThe Permit Bridge is experiencing problems; CIT is investigating to determine if that is the cause. CUWebLogin has been ruled out as the cause. 2011-01-11 00:00:00
CIT has resolved the problem with slow login times. Users should no longer be experiencing any delays in logging in to the services that were affected. CIT has resolved the problem with slow login times. Users should no longer be experiencing any delays in logging in to the services that were affected. 2011-01-11 00:00:00