Performance: Slow login for services that require Cornell authentication/authorizat
Last Updated:
2011-01-14 05:00:00
Event:
2011-01-11 05:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Several services that use CIT authentication / authorization methods, such as CUWebLogin, are being affected by slow login times. If users wait, they will eventually be logged in. CIT is working to resolve the problem; please click the "Read more" link for a list of affected services.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| CIT has confirmed the cause of the January 11 issue regarding slow login times for services that use Cornell authentication / authorization.\n\nA component of the authorization service, called the Permit Bridge, was severely overloaded. Three factors contributed to the load: the way CornellAD handles LDAP calls; dependencies and conflicts that exist for the name "cornell.edu"; and planned maintenance for the cornell.edu website that was completed earlier that morning.\n\nWe resolved the issue with a short-term fix that changed how LDAP calls are handled by the Permit Bridge. We are researching the best approach for the permanent solution. | CIT has confirmed the cause of the January 11 issue regarding slow login times for services that use Cornell authentication / authorization.\n\nA component of the authorization service, called the Permit Bridge, was severely overloaded. Three factors contributed to the load: the way CornellAD handles LDAP calls; dependencies and conflicts that exist for the name "cornell.edu"; and planned maintenance for the cornell.edu website that was completed earlier that morning.\n\nWe resolved the issue with a short-term fix that changed how LDAP calls are handled by the Permit Bridge. We are researching the best approach for the permanent solution. | 2011-01-14 | 05:00:00 |
| CIT's Identity Management team is currently working to resolve the problem. Affected services include:\n\nConfluence\nServices in the shared hosting environment\nuPortal.Cornell\nWhoIAm\nRedRover Secure\nVPN\n\nThe Permit Bridge is experiencing problems; CIT is investigating to determine if that is the cause. CUWebLogin has been ruled out as the cause. | CIT's Identity Management team is currently working to resolve the problem. Affected services include:\n\nConfluence\nServices in the shared hosting environment\nuPortal.Cornell\nWhoIAm\nRedRover Secure\nVPN\n\nThe Permit Bridge is experiencing problems; CIT is investigating to determine if that is the cause. CUWebLogin has been ruled out as the cause. | 2011-01-11 | 05:00:00 |
| CIT has resolved the problem with slow login times. Users should no longer be experiencing any delays in logging in to the services that were affected. | CIT has resolved the problem with slow login times. Users should no longer be experiencing any delays in logging in to the services that were affected. | 2011-01-11 | 05:00:00 |