Unplanned Outage: PSPROD Production
Last Updated:
2011-01-11 05:00:00
Event:
2011-01-10 05:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
We have received reports of users having issues accessing PSPROD and also, trying to run processes within PSPROD.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| PSPROD will be unavailable while the application and web servers are stopped and restarted to address the problems currently being experienced. An email will notify you when PSPROD is available.\n | PSPROD will be unavailable while the application and web servers are stopped and restarted to address the problems currently being experienced. An email will notify you when PSPROD is available.\n | 2011-01-11 | 05:00:00 |
| PSPROD is now available. The applications servers and web servers have been stopped and restarted to address the access issues being reported by users. Initial processing may be slow as cache has been cleared. If you experience further issues, please follow the normal method for reporting problems. | PSPROD is now available. The applications servers and web servers have been stopped and restarted to address the access issues being reported by users. Initial processing may be slow as cache has been cleared. If you experience further issues, please follow the normal method for reporting problems. | 2011-01-11 | 05:00:00 |
| These issues are currently being investigated. We will update you as additional information is available. | These issues are currently being investigated. We will update you as additional information is available. | 2011-01-10 | 05:00:00 |
| We are continuing to work to resolve this problem. We will provide additional information as it is available. | We are continuing to work to resolve this problem. We will provide additional information as it is available. | 2011-01-10 | 05:00:00 |
| The issues with access to PSPROD and response time have been resolved. | The issues with access to PSPROD and response time have been resolved. | 2011-01-10 | 05:00:00 |
| Issues accessing the PSPROD are continuing. We will notify you as additional information is available. | Issues accessing the PSPROD are continuing. We will notify you as additional information is available. | 2011-01-10 | 05:00:00 |
| The issues with access to PSPROD have been resolved. | The issues with access to PSPROD have been resolved. | 2011-01-10 | 05:00:00 |
| We are again having reports of issues accessing PSPROD. The DBAs are investigating this problem, and we will update you with any additional information. | We are again having reports of issues accessing PSPROD. The DBAs are investigating this problem, and we will update you with any additional information. | 2011-01-10 | 05:00:00 |
| We are continuing to work on a solution to this problem. We will advise you of any updates. | We are continuing to work on a solution to this problem. We will advise you of any updates. | 2011-01-10 | 05:00:00 |
| We are still continuing to work on this problem. | We are still continuing to work on this problem. | 2011-01-10 | 05:00:00 |