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Performance Issue: Some Microsoft 365 users missing apps

Last Updated:
2025-07-02 11:53:23
Event:
2025-06-30 12:08:00
Status:
Closed
Brief Description:
RESOLVED: IT staff identified and addressed the issue behind missing apps for some Microsoft 365 customers.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Resolved
Services Affected:
Productivity Tools
Subsites Affected:
Office 365 Productivity Bundle
Full Description:
RESOLVED: IT staff identified and addressed the issue behind missing apps for some Microsoft 365 customers.

Previously, some Microsoft 365 users reported missing apps including Forms, Power BI Pro, and ToDo. IT staff identified the cause of the issue and applied a fix.
CIT TDX ID:
1869483



Timeline of Changes

Description Current Status Date Time
RESOLVED: IT staff identified and addressed the issue behind missing apps for some Microsoft 365 customers.

Previously, some Microsoft 365 users reported missing apps including Forms, Power BI Pro, and ToDo. IT staff identified the cause of the issue and applied a fix.
Resolved
2025-07-02 11:53:23
UPDATE: IT staff have identified the cause of the issue and applied a fix, which may take some time to fully propagate to all affected accounts.

Some Microsoft 365 users are missing apps including Forms, Power BI Pro, and ToDo. IT staff are aware of the issue and working with the vendor to resolve.
IT staff have identified the cause of the issue and applied a fix, which may take some time to fully propagate to all affected accounts.
2025-06-30 13:42:39
Some Microsoft 365 users are missing apps including Forms, Power BI Pro, and ToDo. IT staff are aware of the issue and working with the vendor to resolve.
IT staff are aware of the issue and working with the vendor to resolve.
2025-06-30 12:12:10