Unplanned Outage: Confluence unavailable
Last Updated:
2025-07-02 13:29:17
Event:
2025-06-26 09:54:00
Status:
Closed
Brief Description:
RESOLVED: Confluence service has been fully restored. Previously, Confluence was unavailable due to vendor site maintenance.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
fully functional
Services Affected:
Document Sharing
Subsites Affected:
Confluence
Full Description:
RESOLVED: Confluence service has been fully restored. Previously, Confluence was unavailable due to vendor site maintenance. As limited functionality returned, IT staff reported Word document exports were available but PDF exports were temporarily disabled.
CIT TDX ID:
1865830
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
RESOLVED: Confluence service has been fully restored. Previously, Confluence was unavailable due to vendor site maintenance. As limited functionality returned, IT staff reported Word document exports were available but PDF exports were temporarily disabled. |
fully functional |
2025-07-02 | 13:29:17 |
UPDATE: Confluence service has been restored. As the Confluence outage is investigated, PDF exports have been temporarily disabled. However, Word exports remain available. Confluence is currently unavailable because of vendor site maintenance. IT staff are aware and monitoring the issue. |
Confluence service has been restored. As the Confluence outage is investigated, PDF exports have been temporarily disabled. However, Word exports remain available. |
2025-06-26 | 14:47:39 |
UPDATE: IT staff have worked with the vendor to restore Confluence service and are monitoring performance. Confluence is currently unavailable because of vendor site maintenance. IT staff are aware and monitoring the issue. |
IT staff have worked with the vendor to restore Confluence service and are monitoring performance. |
2025-06-26 | 10:57:08 |
Confluence is currently unavailable because of vendor site maintenance. IT staff are aware and monitoring the issue. |
IT staff are aware and monitoring the issue. |
2025-06-26 | 09:56:23 |