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Performance Issue: Copilot service returning errors

Last Updated:
2025-06-04 17:01:31
Event:
2025-06-04 16:03:00
Status:
Closed
Brief Description:
Some Copilot users are seeing errors, including “Service Communication is currently unavailable” when submitting a prompt and "There was a problem reaching the app" when attempting to launch Copilot.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Artificial Intelligence
Full Description:
Some Copilot users are seeing errors, including “Service Communication is currently unavailable” when submitting a prompt and "There was a problem reaching the app" when attempting to launch Copilot.
CIT TDX ID:
1840640



Timeline of Changes

Description Current Status Date Time
Some Copilot users are seeing errors, including “Service Communication is currently unavailable” when submitting a prompt and "There was a problem reaching the app" when attempting to launch Copilot.
The issue has been resolved.
2025-06-04 17:00:16
Some Copilot users are seeing errors, including “Service Communication is currently unavailable” when submitting a prompt and "There was a problem reaching the app" when attempting to launch Copilot.
Microsoft reports that it has identified the problem and is deploying a potential fix.
2025-06-04 16:39:05
Some Copilot users are seeing errors, including “Service Communication is currently unavailable” when submitting a prompt and "There was a problem reaching the app" when attempting to launch Copilot.
IT staff are investigating.
2025-06-04 16:06:20