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Scheduled Service Change: TeamDynamix Major UX Revision 12.0 rollout - 5/31/25

Event:
2025-05-31 00:00:00
Expected Duration:
2025-05-31 13:00:00
Status:
Closed
Brief Description:
REMINDER: TeamDynamix version 12 will be implemented for Cornell IT technicians on Saturday, May 31, 2025. The new version will update the look and feel of the TDNext interface used to work customer tickets.
User Impact:
The new version 12 user interface will be visible after implementation.
Services Affected:
Service Management Program
Subsites Affected:
TeamDynamix
Full Description:
TeamDynamix version 12 will be implemented for Cornell IT technicians on Saturday, May 31, 2025. The new version will update the look and feel of the TDNext interface used to work customer tickets, including more streamlined navigation, reduced reliance on pop-up windows, and an upgraded dashboard system. 

Note that while these changes apply broadly across the TDNext platform, they will not affect the Web Plan Manager, Card Wall, the Asset / CI Relationship viewer, or the Workflow History viewer. 

* For a description of some of the updated features, visit IT@Cornell News https://it.cornell.edu/news/teamdynamix-improves-look-and-feel-v12 
* A recorded video introduction to the new features by CIT staff is available on the TeamDynamix portal webpage, TeamDynamix Version 12.0 Release (login required) https://tdx.cornell.edu/TDClient/39/Portal/KB/ArticleDet?ID=7223 
* For inquiries about Cornell's TeamDynamix service, please use the web forms linked from https://it.cornell.edu/teamdynamix 
CIT TDX ID:
1705877



Timeline of Changes

Description Current Status Date Time
TeamDynamix version 12 will be implemented for Cornell IT technicians on Saturday, May 31, 2025. The new version will update the look and feel of the TDNext interface used to work customer tickets, including more streamlined navigation, reduced reliance on pop-up windows, and an upgraded dashboard system. 

Note that while these changes apply broadly across the TDNext platform, they will not affect the Web Plan Manager, Card Wall, the Asset / CI Relationship viewer, or the Workflow History viewer. 

* For a description of some of the updated features, visit IT@Cornell News https://it.cornell.edu/news/teamdynamix-improves-look-and-feel-v12 
* A recorded video introduction to the new features by CIT staff is available on the TeamDynamix portal webpage, TeamDynamix Version 12.0 Release (login required) https://tdx.cornell.edu/TDClient/39/Portal/KB/ArticleDet?ID=7223 
* For inquiries about Cornell's TeamDynamix service, please use the web forms linked from https://it.cornell.edu/teamdynamix 
2025-05-22 10:25:23