Unplanned Outage: EGA-Based Qualtrics Accounts
Last Updated:
2025-05-06 13:10:32
Event:
2025-04-29 14:49:00
Status:
Closed
Brief Description:
Individuals who have EGA-based Qualtrics accounts are reporting they cannot sign into the accounts, receiving an error message of "User Not Authorized." Qualtrics staff are investigating the issue.
User Impact:
Individuals who have EGA-based Qualtrics accounts cannot sign into the accounts, receiving an error message of "User Not Authorized."
Workaround:
A temporary workaround which has been effective for signing into some accounts has been posted at https://it.cornell.edu/qualtrics/qualtrics-ega-account . (Cornell login required). Some factors can interfere with the workaround. Other options are available by putting in a support request.
Current Status:
Qualtrics has reported that this issue has been resolved. Internal testing resulted in a successful login.
Services Affected:
Surveys
Subsites Affected:
Qualtrics (Survey Tool)
Full Description:
Individuals who have EGA-based Qualtrics accounts are reporting they cannot sign into the accounts, receiving an error message of "User Not Authorized." Qualtrics staff are investigating the issue.
CIT TDX ID:
1797188
Timeline of Changes
Description | Current Status | Date | Time |
---|---|---|---|
Individuals who have EGA-based Qualtrics accounts are reporting they cannot sign into the accounts, receiving an error message of "User Not Authorized." Qualtrics staff are investigating the issue. |
Qualtrics has reported that this issue has been resolved. Internal testing resulted in a successful login. |
2025-05-06 | 13:10:32 |
Individuals who have EGA-based Qualtrics accounts are reporting they cannot sign into the accounts, receiving an error message of "User Not Authorized." Qualtrics staff are investigating the issue. |
Qualtrics staff believe they may have identified the source of the issue and are working on implementing a fix. |
2025-05-05 | 16:05:28 |
Individuals who have EGA-based Qualtrics accounts are reporting they cannot sign into the accounts, receiving an error message of "User Not Authorized." Qualtrics staff are investigating the issue. |
A temporary workaround which has been effective for signing into some accounts has been posted at Workaround to Access Qualtrics EGA Account. (Cornell login required). Some factors can interfere with the workaround. If this occurs, submit a support request to be provided with alternative options for access to contents of the account. Qualtrics is continuing to investigate the issue. |
2025-05-02 | 08:36:52 |
Individuals who have EGA-based Qualtrics accounts are reporting they cannot sign into the accounts, receiving an error message of "User Not Authorized." Cornell staff are looking into the issue and the vendor is being contacted. |
The vendor has requested and been supplied with a log file for an attempted sign-in to one of the affected EGA accounts. They are continuing to investigate the issue. |
2025-04-30 | 05:50:36 |
Individuals who have EGA-based Qualtrics accounts are reporting they cannot sign into the accounts, receiving an error message of "User Not Authorized." Cornell staff are looking into the issue and the vendor is being contacted. |
Cornell staff are looking into the issue and the vendor is being contacted. |
2025-04-29 | 15:02:11 |