Unplanned Outage: Zoom is currently unavailable
Last Updated:
2025-04-16 17:06:01
Event:
2025-04-16 15:15:00
Status:
Closed
Brief Description:
Resolved: Zoom appears to be suffering a widespread outage affecting all services and all Zoom domains (including vendor status pages). CIT is working with the vendor to resolve the issue. Please use Microsoft Teams while Zoom is unavailable.
User Impact:
Zoom is unavailable.
Workaround:
Please use Microsoft Teams while Zoom is unavailable.
If you already have an external VPN service (such as NordVPN), you may be able to connect to Zoom via your external VPN.
If you are still unable to connect to Zoom please clear your browser DNS cache using these instructions for most browsers (https://www.ephost.com/account/index.php/knowledgebase/494/How-to-Clear-the-DNS-Resolver-Cache-in-Chrome-Edge-Firefox-Opera-and-Windows-10..html).
Or you can manually flush your DNS cache:
For Windows open a command prompt and type "ipconfig /flushdns"
For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"
If you already have an external VPN service (such as NordVPN), you may be able to connect to Zoom via your external VPN.
If you are still unable to connect to Zoom please clear your browser DNS cache using these instructions for most browsers (https://www.ephost.com/account/index.php/knowledgebase/494/How-to-Clear-the-DNS-Resolver-Cache-in-Chrome-Edge-Firefox-Opera-and-Windows-10..html).
Or you can manually flush your DNS cache:
For Windows open a command prompt and type "ipconfig /flushdns"
For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"
Current Status:
Zoom service has been restored.
Zoom's status page says, "Monitoring - Services have been restored. If you are still having connection issues please flush your DNS cache and attempt to reconnect.
For Windows open a command prompt and type "ipconfig /flushdns"
For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"
Zoom's status page says, "Monitoring - Services have been restored. If you are still having connection issues please flush your DNS cache and attempt to reconnect.
For Windows open a command prompt and type "ipconfig /flushdns"
For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"
Services Affected:
Web and Video Conferencing
Subsites Affected:
Zoom
Full Description:
Resolved: Zoom service has been restored.
Previously, Zoom appeared to be suffering a widespread outage affecting all services and all Zoom domains (including vendor status pages). CIT was working with the vendor to resolve the issue. Please use Microsoft Teams while Zoom is unavailable.
Previously, Zoom appeared to be suffering a widespread outage affecting all services and all Zoom domains (including vendor status pages). CIT was working with the vendor to resolve the issue. Please use Microsoft Teams while Zoom is unavailable.
CIT TDX ID:
1781504
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
Resolved: Zoom service has been restored. Previously, Zoom appeared to be suffering a widespread outage affecting all services and all Zoom domains (including vendor status pages). CIT was working with the vendor to resolve the issue. Please use Microsoft Teams while Zoom is unavailable. |
Zoom service has been restored. Zoom's status page says, "Monitoring - Services have been restored. If you are still having connection issues please flush your DNS cache and attempt to reconnect. For Windows open a command prompt and type "ipconfig /flushdns" For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder" |
2025-04-16 | 17:06:01 |
Update: This problem appears to be resolved, however, CIT is continuing to monitor the situation. Previously, Zoom appears to be suffering a widescale outage affecting all services and all Zoom domains (including vendor status pages). CIT is working with the vendor to resolve the issue. Please use Microsoft Teams while Zoom is unavailable. |
This problem appears to be resolved, however, CIT is continuing to monitor the situation. Zoom's status page (when it is available) says, "Update - We continue to investigate the domain name resolution issue on the zoom.us domain that is affecting multiple services. More updates to follow." |
2025-04-16 | 16:43:20 |
Zoom appears to be suffering a widescale outage affecting all services and all Zoom domains (including vendor status pages). CIT is working with the vendor to resolve the issue. Please use Microsoft Teams while Zoom is unavailable. |
CIT is working with the vendor to resolve the issue. Zoom's status page (when it is available) says, "Update - We continue to investigate the domain name resolution issue on the zoom.us domain that is affecting multiple services. More updates to follow." |
2025-04-16 | 15:56:48 |
Zoom appears to be suffering a widescale outage affecting all services and all Zoom domains (including vendor status pages). CIT is working with the vendor to resolve the issue. Please use Microsoft Teams while Zoom is unavailable. Zoom's status page (when it is available) says, "Investigating - We are investigating domain name resolution issues on the zoom.us domain that is affecting multiple services. Regular updates will be provided." |
CIT is working with the vendor to resolve the issue. |
2025-04-16 | 15:43:49 |
Zoom appears to be suffering a widescale outage affecting all services and all Zoom domains (including vendor status pages). CIT is working with the vendor to resolve the issue. Please use Microsoft Teams while Zoom is unavailable. Zoom's status page (when it is available) says, "Investigating - We are investigating domain name resolution issues on the zoom.us domain that is affecting multiple services. Regular updates will be provided." |
CIT is working with the vendor to resolve the issue. |
2025-04-16 | 15:32:10 |
Zoom appears to be suffering a widescale outage affecting all services and all Zoom domains (including vendor status pages). CIT is working with the vendor to resolve the issue. Please use Microsoft Teams while Zoom is unavailable. Zoom's status page says, "Investigating - We are investigating domain name resolution issues on the zoom.us domain that is affecting multiple services. Regular updates will be provided." |
CIT is working with the vendor to resolve the issue. |
2025-04-16 | 15:30:22 |