Unplanned Outage: Duo Two-Step Login Issues
Last Updated:
2025-02-13 23:11:43
Event:
2025-02-13 13:29:00
Status:
Closed
Brief Description:
There are reports of issues when trying to authenticate with Two-Step Login (Duo). The vendor is investigating.
User Impact:
Issues when trying to authenticate through Two-Step Login (Duo)
Workaround:
There is no workaround for this issue
Current Status:
Duo has confirmed the issue is resolved.
Services Affected:
Authentication and Authorization
Subsites Affected:
Two-Step Login
Full Description:
There are reports of issues when trying to authenticate with Two-Step Login (Duo). The vendor is investigating. Push responses are leading to an error, "Page access not allowed. Your Duo account does not have access to this application. Please contact your IT help desk."
CIT TDX ID:
1707614
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
There are reports of issues when trying to authenticate with Two-Step Login (Duo). The vendor is investigating. Push responses are leading to an error, "Page access not allowed. Your Duo account does not have access to this application. Please contact your IT help desk." |
Duo has confirmed the issue is resolved. |
2025-02-13 | 23:11:43 |
There are reports of issues when trying to authenticate with Two-Step Login (Duo). The vendor is investigating. Push responses are leading to an error, "Page access not allowed. Your Duo account does not have access to this application. Please contact your IT help desk." |
Duo has announced that they are seeing successful SMS (text) and Phone Call Delivery for many deployments, including the one Cornell is in. If you were unable to authenticate before, try again now. If your Duo account was locked due to multiple login attempts, it has been unlocked and should work again. CIT staff are continuing to monitor the situation. |
2025-02-13 | 17:31:34 |
There are reports of issues when trying to authenticate with Two-Step Login (Duo). The vendor is investigating. Push responses are leading to an error, "Page access not allowed. Your Duo account does not have access to this application. Please contact your IT help desk." |
Duo has announced, "We have identified the issue causing Admin Panel login, Device Management Portal, Risk-based Authentication, and SMS/Phone Call delivery failures across all deployments and are working to deploy a fix." |
2025-02-13 | 14:14:55 |
There are reports of issues when trying to authenticate with Two-Step Login (Duo). The vendor is investigating. Push responses are leading to an error, "Page access not allowed. Your Duo account does not have access to this application. Please contact your IT help desk." |
The vendor is aware of the issue and is investigating it. |
2025-02-13 | 13:56:31 |
There are reports of issues when trying to authenticate with Two-Step Login (Duo). Cornell staff are investigating. Push responses are leading to an error, "Page access not allowed. Your Duo account does not have access to this application. Please contact your IT help desk." |
Cornell staff are investigating. |
2025-02-13 | 13:33:13 |