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Performance Issue: Zoom for Outlook add-in performance issues

Last Updated:
2025-02-03 12:06:24
Event:
2025-01-31 12:13:00
Status:
Closed
Brief Description:
People attempting to use the Zoom for Outlook add-in via Outlook on the web may be unable to authenticate successfully on certain browsers, and may receive prompts to try again.
User Impact:
People using the Zoom for Outlook add-in with Outlook on the web on Chrome, Safari, or Edge, may be unable to authenticate successfully.
Workaround:
Update: Reduce browser security settings related to cross-site tracking and/or third-party cookies.

People can also use Firefox, an InPrivate window in Edge, or an Outlook desktop client if it's available. Meetings can also be scheduled in the Zoom desktop client normally and these will be added to the user's Outlook calendar if they have enabled the Zoom calendar integration.
Current Status:
The issue is resolved.
Services Affected:
Email and Calendar
Subsites Affected:
Outlook on the Web
Full Description:
Update: The current performance issues appear to be resulting from browsers with stricter security settings blocking the Zoom for Outlook add-in used with Outlook on the web. Outlook desktop clients are not affected. The current workaround requires reducing browser security settings related to cross-site tracking and/or third-party cookies. IT Staff continue to work with the vendor to confirm these findings and resolve the cases that are not responding to the security setting workaround. 

A scheduled change to Zoom for Outlook add-in has resulted in issues with authenticating to the Zoom add-in via Outlook on the web on several browsers. People attempting to use the Zoom for Outlook add-in may be unable to authenticate successfully, and may receive prompts to try again.
 
The issue appears to be affecting Google Chrome, Safari, and Edge. 
 
Firefox appears unaffected. An InPrivate window in Edge may work. The Zoom for Outlook add-in for the Outlook desktop client appears unaffected.
 
Meetings can also be scheduled in the Zoom desktop client normally and these will be added to the user's Outlook calendar if they have enabled the Zoom calendar integration.
CIT TDX ID:
1690595


Timeline of Changes

Description Current Status Date Time
Update: The current performance issues appear to be resulting from browsers with stricter security settings blocking the Zoom for Outlook add-in used with Outlook on the web. Outlook desktop clients are not affected. The current workaround requires reducing browser security settings related to cross-site tracking and/or third-party cookies. IT Staff continue to work with the vendor to confirm these findings and resolve the cases that are not responding to the security setting workaround. 

A scheduled change to Zoom for Outlook add-in has resulted in issues with authenticating to the Zoom add-in via Outlook on the web on several browsers. People attempting to use the Zoom for Outlook add-in may be unable to authenticate successfully, and may receive prompts to try again.
 
The issue appears to be affecting Google Chrome, Safari, and Edge. 
 
Firefox appears unaffected. An InPrivate window in Edge may work. The Zoom for Outlook add-in for the Outlook desktop client appears unaffected.
 
Meetings can also be scheduled in the Zoom desktop client normally and these will be added to the user's Outlook calendar if they have enabled the Zoom calendar integration.
The issue is resolved.
 2025-02-03 12:06:24
Update: The current performance issues appear to be resulting from browsers with stricter security settings blocking the Zoom for Outlook add-in used with Outlook on the web. Outlook desktop clients are not affected. The current workaround requires reducing browser security settings related to cross-site tracking and/or third-party cookies. IT Staff continue to work with the vendor to confirm these findings and resolve the cases that are not responding to the security setting workaround. 

A scheduled change to Zoom for Outlook add-in has resulted in issues with authenticating to the Zoom add-in via Outlook on the web on several browsers. People attempting to use the Zoom for Outlook add-in may be unable to authenticate successfully, and may receive prompts to try again.
 
The issue appears to be affecting Google Chrome, Safari, and Edge. 
 
Firefox appears unaffected. An InPrivate window in Edge may work. The Zoom for Outlook add-in for the Outlook desktop client appears unaffected.
 
Meetings can also be scheduled in the Zoom desktop client normally and these will be added to the user's Outlook calendar if they have enabled the Zoom calendar integration.
The current performance issues appear to be resulting from browsers with stricter security settings blocking the Zoom for Outlook add-in used with Outlook on the web. Outlook desktop clients are not affected. The current workaround requires reducing browser security settings related to cross-site tracking and/or third-party cookies. IT Staff continue to work with the vendor to confirm these findings and resolve the cases that are not responding to the security setting workaround. 
 2025-01-31 15:15:07
A scheduled change to Zoom for Outlook add-in has resulted in issues with authenticating to the Zoom add-in via Outlook on the web on several browsers. People attempting to use the Zoom for Outlook add-in may be unable to authenticate successfully, and may receive prompts to try again.
 
The issue appears to be affecting Google Chrome, Safari, and Edge. 
 
Firefox appears unaffected. An InPrivate window in Edge may work. The Zoom for Outlook add-in for the Outlook desktop client appears unaffected.
 
Meetings can also be scheduled in the Zoom desktop client normally and these will be added to the user's Outlook calendar if they have enabled the Zoom calendar integration.
IT Staff are investigating the issue and have escalated it to the vendor for support.
 2025-01-31 12:17:47