Performance Issue: CUVPN departmental VPN pool performance issues
Last Updated:
2025-01-31 12:54:36
Event:
2025-01-31 11:52:00
Status:
Closed
Brief Description:
Resolved: Some CUVPN users are failing to get access to departmental VPN pools.
User Impact:
CUVPN users may not get access when attempting to log in to departmental VPN pools.
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Virtual Private Network (VPN)
Subsites Affected:
CU VPN
Full Description:
IT staff are investigating reports that CUVPN users are not being placed correctly into departmental VPN pools. This is causing devices to not get the proper IP addresses, and access to IP-restricted resources is failing.
CIT TDX ID:
1690550
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
IT staff are investigating reports that CUVPN users are not being placed correctly into departmental VPN pools. This is causing devices to not get the proper IP addresses, and access to IP-restricted resources is failing. |
The issue has been resolved. |
2025-01-31 | 12:54:36 |
IT staff are investigating reports that CUVPN users are not being placed correctly into departmental VPN pools. This is causing devices to not get the proper IP addresses, and access to IP-restricted resources is failing. |
IT staff are investigating the CUVPN performance issues. They are working with the authentication service vendor to resolve the issue. |
2025-01-31 | 11:54:56 |