Unplanned Outage: Perceptive Content Outage
Last Updated:
2024-12-03 14:12:36
Event:
2024-12-03 12:53:00
Status:
Closed
Brief Description:
Perceptive Content is currently unavailable. This includes Perceptive Content (ImageNow), Perceptive Web, and Intelligent Capture. CIT is working with the vendor to investigate the issue. We will update this alert once we have more information.
User Impact:
Perceptive (and all corresponding applications) are available.
Workaround:
There is no workaround for this issue
Current Status:
Perceptive (and all corresponding applications) are working as expected.
Services Affected:
Enterprise Content Management
Subsites Affected:
Enterprise Content Management
Full Description:
Resolved: Perceptive (and all corresponding applications) are working as expected. CIT found database errors that were causing the outage. CIT continues to work with the database team to determine the root cause of these errors.
Perceptive Content is currently unavailable. This includes Perceptive Content (ImageNow), Perceptive Web, and Intelligent Capture. CIT is working with the vendor to investigate the issue. We will update this alert once we have more information.
Perceptive Content is currently unavailable. This includes Perceptive Content (ImageNow), Perceptive Web, and Intelligent Capture. CIT is working with the vendor to investigate the issue. We will update this alert once we have more information.
CIT TDX ID:
1623228
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
Resolved: Perceptive (and all corresponding applications) are working as expected. CIT found database errors that were causing the outage. CIT continues to work with the database team to determine the root cause of these errors. Perceptive Content is currently unavailable. This includes Perceptive Content (ImageNow), Perceptive Web, and Intelligent Capture. CIT is working with the vendor to investigate the issue. We will update this alert once we have more information. |
Perceptive (and all corresponding applications) are working as expected. |
2024-12-03 | 14:12:36 |
Perceptive Content is currently unavailable. This includes Perceptive Content (ImageNow), Perceptive Web, and Intelligent Capture. CIT is working with the vendor to investigate the issue. We will update this alert once we have more information. |
CIT is working with the vendor to investigate the issue. We will update this alert once we have more information. |
2024-12-03 | 13:03:02 |