Unplanned Outage: CU VPN unavailable at this time.
Last Updated:
2024-11-07 09:15:52
Event:
2024-11-06 06:47:00
Status:
Closed
Brief Description:
Resolved: CU VPN, the campus VPN service, is experiencing authentication issues with Duo two-step login. As all VPN use requires Duo two-step login, CU VPN is unavailable at this time.
User Impact:
CU VPN is not available at this time, and the Managed Firewall FortiManager is also impacted, so IT Security Liaisons are unable to login and make changes.
Workaround:
There is no workaround for this issue
Current Status:
CIT Engineers have issued workarounds to restore the CU VPN access.
Services Affected:
Virtual Private Network (VPN)
Subsites Affected:
CU VPN
Full Description:
Update: CIT Engineers have issued workarounds to restore the CU VPN access.
CU VPN, the campus VPN service, is experiencing authentication issues with Duo two-step login. As all VPN use requires Duo two-step login, CU VPN is unavailable at this time. The Managed Firewall FortiManager is also impacted, and IT Security Liaisons are be unable to login and make changes.
CU VPN, the campus VPN service, is experiencing authentication issues with Duo two-step login. As all VPN use requires Duo two-step login, CU VPN is unavailable at this time. The Managed Firewall FortiManager is also impacted, and IT Security Liaisons are be unable to login and make changes.
CIT TDX ID:
1595771
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
Update: CIT Engineers have issued workarounds to restore the CU VPN access. CU VPN, the campus VPN service, is experiencing authentication issues with Duo two-step login. As all VPN use requires Duo two-step login, CU VPN is unavailable at this time. The Managed Firewall FortiManager is also impacted, and IT Security Liaisons are be unable to login and make changes. |
CIT Engineers have issued workarounds to restore the CU VPN access. |
2024-11-07 | 09:15:52 |
CU VPN, the campus VPN service, is experiencing authentication issues with Duo two-step login. As all VPN use requires Duo two-step login, CU VPN is unavailable at this time. The Managed Firewall FortiManager is also impacted, and IT Security Liaisons are be unable to login and make changes. |
CU VPN access has been restored. CIT Engineers are monitoring the incident. |
2024-11-06 | 08:02:52 |
CU VPN, the campus VPN service, is experiencing authentication issues with Duo two-step login. As all VPN use requires Duo two-step login, CU VPN is unavailable at this time. The Managed Firewall FortiManager is also impacted, and IT Security Liaisons are be unable to login and make changes. |
CIT Engineers are investigating. |
2024-11-06 | 06:54:10 |