Performance Issue: Resolved: Two-Step Login (Duo) Issue Affected Some Users Overnight
Last Updated:
2024-10-23 12:56:36
Event:
2024-10-23 06:44:00
Status:
Closed
Brief Description:
About 120 Cornell users were unable to complete Cornell Two-Step Login (Duo) during the overnight from Tuesday, October 22, 2024 to 5am on Wednesday. Cornell IT staff believe the problem is now resolved.
User Impact:
About 120 Cornell users were unable to complete Cornell Two-Step Login (Duo) during the overnight from Tuesday, October 22, 2024 to 5am on Wednesday.
Workaround:
There is no workaround for this issue
Current Status:
Cornell IT staff believe the problem is now resolved and all affected individuals should be able to authenticate successfully again.
Services Affected:
Authentication and Authorization
Subsites Affected:
Two-Step Login
Full Description:
About 120 Cornell users were unable to complete Cornell Two-Step Login (Duo) during the overnight from Tuesday, October 22, 2024 to 5am on Wednesday. Cornell IT staff believe the problem is now resolved.
CIT TDX ID:
1579716
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
About 120 Cornell users were unable to complete Cornell Two-Step Login (Duo) during the overnight from Tuesday, October 22, 2024 to 5am on Wednesday. Cornell IT staff believe the problem is now resolved. |
Cornell IT staff believe the problem is now resolved and all affected individuals should be able to authenticate successfully again. |
2024-10-23 | 12:56:36 |
| About 120 Cornell users were unable to complete Cornell Two-Step Login (Duo) during the overnight from Tuesday, October 22, 2024 to 5am on Wednesday. Cornell IT staff believe the problem is now resolved. | Cornell IT staff believe the problem is now resolved and all affected individuals should be able to authenticate successfully again. |
2024-10-23 | 06:47:55 |